UKG WFM Operations Manager

at RSM US LLP in ChicagoChicago, Illinois, United States

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

RSM is the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The Business Applications practice at RSM assists clients to strategize and implement the right solutions at the right time to help fulfill their missions. Our Workforce Solutions team provides consulting services to optimize and implement UKG Pro Workforce Management (Workforce Dimensions).The selected individual will be expected to lead the operations of the RSM Workforce Solutions UKG Pro WFM practice. An effective candidate will have experience leading UKG Workforce Management teams and be familiar with UKG sales and implementation processes. In addition, an effective candidate will have experience leading UKG WFM and joint UKG Pro/WFM projects, managing client budget and executive relationships, project staffing and UKG product and methodology training.Responsibilities include:
Oversee the day-to-day operations of the RSM Workforce Solutions UKG WFM practice
Develop and maintain key relationships with UKG sales, operations, and delivery teams
Proactively manage consultant resources and project staffing
Management of client escalations, collaborating with UKG as necessary
Maintain consultant compliance with RSM and UKG training and certification
Engagement oversight for key clients and complex implementations
Reinforce adherence to RSM and UKG policies, procedures and implementation methodology
Meaningfully engage and manage all stakeholders, both internal and external
Proactively anticipate practice and project risk and develop mitigation strategies
Work closely with UKG and UKG Pro teams for joint UKG Pro/UKG Pro WFM implementations
Foster relationships between UKG, clients and the RSM teamsRequired Skills and Experience include:
Experience leading the daily operations for UKG WFM consulting teams
Mastery of UKG Workforce Management implementation methodology and processes
Existing UKG relationships across multiple organizations including sales, operations and delivery
A history of managing multiple projects at once and meeting multiple deliverables
Proven success managing complex projects with cross-functional stakeholders
Success managing consultant resources and matching consultants to projects based on client fit, skills and capacity
Experience collaborating with client executives and project leadership to develop implementation strategy, manage project budget, staffing and escalations.
Ability to confidently identify and manage project risk and develop mitigation plans
Excellent verbal and written communication skills, and an ability to engage clients and vendors effectively during implementations
Experience with joint UKG Pro and Workforce Dimensions implementations is highly preferred
Ability to effectively manage time to complete multiple tasks across various projects in an efficient and high-quality manner.
Ability to work well with a virtual-based team in a fast-paced environment, including the ability to provide guidance and direction in multiple delivery formats.
Willingness to ask questions, research new skills and technologies, and cross-train as requested.
Keen sense of details and ability to be proactive to reduce risks or issues.
Outstanding customer service skills and a dedication to the customer service experience.
Must possess a high degree of integrity and ability to adhere to both firm policies and best practices.Note: You will be encouraged to achieve and maintain certifications applicable to the job (i.e., UKG Pro Workforce Management Certification)

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and... For full info follow application link.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.