Client Engagement Supervisor

at Aston Carter in Chicago, Illinois, United States

Job Description

Qualifications:

- Minium of Bachelor’s Degree completed

- 3-5+ Years of recent experience implementing process improvement projects

- Experience with statement of work execution and management

- Experience with Professional Services Automation tools

100% Remote

Hours: Monday through Friday

8am to 5pm CST

Description:

The Client Engagement Supervisor (CES) provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast-paced and dynamic environment, and is process-driven but flexible in approach.

Key Areas of Responsibility

- Enable all aspects of Services by acting as a liaison between Services departments, Sales departments and clients in support of service delivery

- Inspect and report on Sales pipeline in support of services forecast and resource fulfillment

- Assist in Statement of Work review process to ensure compliance with company standards

- Sign and execute Statement of Work contracts for select projects

- Provide full life-cycle Engagement Management for select customers

- Ensure all available revenue recognition is processed timely and accurately

- Initiate/oversee request tickets into resource fulfillment systems

- Act as a point of escalation to assist and/or resolve customer satisfaction issues

- Provide timely and accurate system approvals

- Initiate and approve financial documents for assigned customers (invoices, credit memos, etc.)

- Participate in tool and process improvement projects as requested

- Communicate Services engagement methodology and other best practices to coworkers and partners as needed

- Ensure that best practices are incorporated and shared

- Support Services Operations vision, goals and strategies

- Contribute to Services Operations team meetings and best practices

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.