at Discover in Chicago, Illinois, United States
Job Description
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
This position is based in our Chatham customer care center and is considered an on-site position. ??
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next class starts May 28, 2024 .
We are currently hiring for a schedule with a start time that ranges between the following hours: ?
- 9:00AM – 5:30PM CST
Note: Shifts are Monday-Friday w/ weekends . ?
What You’ll Do
+ Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
+ Navigates a computerized system for responding and/or troubleshooting to customer questions.
+ Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
+ Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
+ We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
+ Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
+ Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
+ Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
+ Leverages 2 standard screens, verbatim scripts and procedures.
+ Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Qualifications You’ll Need
Bonus Points If You Have
+ 1+ years of call center or customer service experience.
+ H.S. Diploma or GED
\#INDDFS, #ZRDFS
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline:
The application window for this position is anticipated to close on Apr-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $18.00 to $21.75. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
+ Paid Parental Leave
+ Paid Time Off
+ 401(k) Plan
+ Medical, Dental, Vision, & Health Savings Account
+ STD, Life, LTD and AD&D
+ Recognition Program
+ Education Assistance
+ Commuter Benefits
+ Family Support Programs
+ Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
