at Insight Global in Chicago, Illinois, United States
Job Description
Job Description
Performs platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
Designs, creates, implements and documents system and application monitoring, scheduling packages, and tape management systems
Performs on-demand save and restore operations using various technologies and software packages
Performs migrations and due-diligence documentation for new Sirius Managed Services customers
Performs tasks relating to PowerHA and other replication and business continuity products, including patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
Perform client consulting in a specialized area of technology (Networking, Unified Communications, Systems, Virtualization, and Storage).
Design plan, and implement solutions using the latest technology.
Provide innovative technical solutions to complex hardware/software problems.
Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
Understand and follow the processes and procedures defined in the CDW Managed Services Standard Operating Procedures manual (SOP).
Provide detailed and effective communication to internal and external customers.
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.
Conduct throughput analysis, problem solving, and infrastructure planning.
Participate in various client projects intended to continually improve/upgrade technology infrastructures.
Create and execute test plans to meet project requirements for assigned components.
Identify and communicate potential opportunities for cross-selling to the sales team.
Manage time and expense to meet or exceed expectations defined in the Statement of Work.
Provide high quality content deliverables using the appropriate document templates.
Ensure solution is implemented as designed to the customers satisfaction and approval
Ability to follow through with tasks, projects, troubleshooting with no supervision.
Serve as technical point of contact on customer engagements, and internal projects.
Conducts/leads design workshops for complex designs to meet customer, business and technical objectives.
Proactively develops plans and activities to avoid problems.
Educates the customer on solution as appropriate throughout the life of the project or service life.
Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).
Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and develops internal network, responds to emergencies).
Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
Experience with troubleshooting and maintenance of environments running the AIX operating system
Demonstrated experience in technical support environment
Demonstrated experience with PowerHA or DoubleTake
Demonstrated experience with the IBM AIX operating system
Demonstrated experience with IBM Power Systems servers
Demonstrated Experience with Linux on Power Systems
Demonstrated knowledge of AIX storage concepts
Demonstrated knowledge of TCP/IP concepts, including but not limited to: routing, FTP, NAT, DNS
Demonstrated experience with Hardware Management Console (HMC) and logical partitioning
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers business needs
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines
Critical attention to detail and solid creative problem solving skills
Ability to perform intermediate root cause analysis
Strong organizational, analytical, and problem solving skills
Customer Service focused and a high level of professionalism
Ability to consistently follow policies and procedures
Strong communication and documentation skills
Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment
Must have good time management skills and be able to meet rigid and urgent assignment schedules
Ability to work weekends and/or off hours as necessary to meet client needs
Ability and willingness to travel up to 50% or as needed to other CDW locations or client sites
Ability to understand, remember, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.
Ability to apply common sense in performing job.
Ability to understand and follow basic instructions and guidelines. Hands-on experience in a large Data Center environment
ITIL Foundations Certification
Completion of certifications related to job role available from IBM
IBM Certified System Administrator AIX 7 or current equivalent
Prior experience monitoring, maintaining, and performing role swaps using PowerHA. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due t
