at Merck in Springfield, Illinois, United States
Job Description
Job Description
Job Summary:
We are looking for a dynamic individual with a strong scientific background and a growth mindset to join our team. As the Regional Cardiovascular Lead (RCL), you will have a key role in shaping and supporting the transformation of our customer engagement strategies within the US Pharma – Chronic Care business. This is a critical position where you will actively engage with scientific and clinical leaders in the cardiovascular field within your assigned geography.
In this role, your primary objectives will be to contribute to the development of our presence among thought leaders, engage in approved and deep scientific discussions with customers, gather actionable customer insights, partner with other RCLs or Customer Team Representatives (CTR), and stay up to date with the latest advancements through active participation in scientific sessions at society meetings.
+ This is a field-based position that will cover the NORTH CENTRAL Territory.
+ The major workload centers in this territory include all or parts of the states of Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, and Wisconsin.
+ The selected candidate must reside within the territory and be willing to travel within their assigned territory to meet with customers.
+ Travel (%) varies based on candidate’s location within the geography.
Primary Responsibilities & Activities:
Scientific and Clinical leaders Engagement:
+ Serve as a disease, product and cardiovascular resource while engaging with select scientific and clinical leaders in each assigned geography to build strong relationships and foster collaboration.
+ Proactively engage customers in deep scientific discussions consistent with our Company product’s package insert and be well versed in complex Heart Failure market dynamics.
+ Develop a deep understanding of key customer needs, objectives, strategies and unique challenges, and stakeholder influence network to generate strategic insights.
+ Attend scientific sessions at society meetings, following company guidelines and policy, to keep abreast of the latest advancements and trends in the cardiovascular field.
+ Providing our Company’s management and relevant business partners with updates on customer needs as it related to helping them improve patient health outcomes, customer belief or feedback, marketplace dynamics and progress toward quality goals.
Sales and Account Management:
+ Responsible for the overall customer experience of all stakeholders within target office; builds relationships with providers and staff, as appropriate, and acts as cross-functional point of contact.
+ Developing a territory level business plan in accordance with our Company policies, standards, and ethics.
+ Maintaining product knowledge and certification on our Company’s portfolio for which they are responsible.
+ Collaborate with other our Company’s customer-facing colleagues to proactively create connections across care teams within assigned geography to build appropriate provider-provider relationships.
+ Engaging in balanced product sales discussion with Health Care Providers and Health Care Business Professionals to align customer needs and our Company products in accordance with product labeling.
+ Providing customers with key insights by keeping appraised of professional and health care environment knowledge through self-study or company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials.
+ Regularly monitoring their business performance against objectives using company provided tools.
+ Develops deep understanding of office objectives, strategies, unique challenges, and stakeholder influence networks to generate strategic insights.
+ Partners with internal colleagues to plan and host medical education events within assigned geography.
Compliance and Ethical Promotion:
+ Demonstrate commitment to compliance with regulations, industry codes, and company policies governing customer interactions.
+ Ensure all promotional activities are in line with approved messaging and comply with legal and ethical standards.
+ Maintain accurate and timely documentation of customer interactions and adhere to reporting requirements.
+ Stay informed about changes in regulations and compliance guidelines relevant to the healthcare industry.
Key capabilities & competencies:
Scientific/Clinical Proficiency:
+ Deep understanding of clinical and scientific aspects of Cardiovascular, competitor products, and our Company products:
+ Disease state knowledge
+ Standards of care and emerging clinical trends
+ Relevant diagnostics and testing
+ Patient demographics
Ecosystem Understanding:
+ Deep understanding of regional and local health care networks: stakeholders and their relative level of influence, referral dynamics, payer controls, society participation, patient demographics, specialty pharmacy activity, etc.
+ Understanding of access & insurance coverage processes, specifically those of payers most active in assigned geography.
Collaboration:
+ Ability to effectively and efficiently partner with our Company’s appropriate cross-functional stakeholders to develop and execute customer strategies & tactics.
+ Ability to lead without authority across individuals in different reporting structures to ensure execution against objectives.
+ Ability to partner with other Regional Cardiovascular Lead and Customer Team Representatives to share best practices, peer-coach new team members, and create an environment of continual learning.
Minimum Requirements:
+ Bachelor’s degree with at least 6 years Sales experience OR a minimum of high school diploma with at least 10 years of equivalent experience.
+ Equivalent experience can be: Professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience.
+ Strong presentation and communication skills, including the ability to understand, distill, and convey complex scientific and public health-related concepts to diverse audiences.
+ Strong collaboration and prioritization skills and ability contextualize decisions into broader corporate strategies.
+ Technologically proficient (e.g., MS Office Suite, iPad).
+ Valid driver’s license and ability to drive a motor vehicle.
+ Travel the amount of time the role requires.
+ Some travel and overnights will be required for company and customer meetings.
Preferred Experience and Skills:
+ 2+ years current/recent experience in the Cardiovascular market.
+ 2+ years current/recent experience with Cardiovascular products.
+ 2+ years of Scientific and Clinical Thought Leader Engagement experience in the healthcare industry.
MSJR
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
**Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to
