at Walgreens in DANVILLE, Illinois, United States
Job Description
Job Description:
Job Summary:
Responsible for auditing the record request pulling of the BPO. Responsible for handling incoming phone queue calls from customer and companies related to requests. Responsible to know and apply HIPAA Privacy regulations while working on the COR request process. Responsible for training the BPO
staff as assigned and certifying their work as HIPAA compliant. Responsible to perform more complex research to resolve issues with requests for records.
Job Responsibilities:
+ Handles incoming phone calls from customers, record companies, legal agencies, etc. as received inThe Custodian of Records phone queue.
+ Audits the BPO staffs’ record request packages before they are mailed for HIPAA compliance.
+ Trains and certifies BPO Custodian of Records staff. Answers BPO staff escalated questions in regardsto the process, audit results, HIPAA regulations. etc.
+ Responsible to know HIPAA Privacy regulations, system workflow process, and COR procedures.
+ Processes more complex or urgent requests for records that the BPO staff can not complete.
+ Researches issues with requests for records that require a more comprehensive knowledge of theprocess flows in the department.
+ Verifies information on requests received and on packages ready to be mailed according to processguidelines.
+ Contacts internal and external departments to obtain required information, documents, orpayments.
+ Follows processes and performs transactions with a high degree of accuracy. Ensures system anddata accuracy for self and BPO staff.
+ Displays knowledge of all procedures and processes to train and audit work of others. Provides workguidance to BPO staff and less experienced clerical staff.
+ Handles questions and inquiries. Resolves issues as assigned.
About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
“An Equal Opportunity Employer, including disability/veterans”.
Job ID: 1388434BR
Title: Senior Specialist, Custodian of Records
Company Indicator: Walgreens
Employment Type:
Job Function: Finance/Accounting
Full Store Address: 1901 E VOORHEES ST,DANVILLE,IL 61834
Full District Office Address: 1901 E VOORHEES ST,DANVILLE,IL,61834-04509-01234-2
External Basic Qualifications:
+ High School Diploma or GED plus at least 1 years’ experience in an office or customer serviceposition.
+ Experience providing customer service to internal and external customers, including meeting qualitystandards for services, and evaluation of customer satisfaction.
+ Experience with professional communications. Both verbally (on the phone, one-on-one) and inwriting (emails, letters) to various audiences (work group, team, company management, external agencies)
+ Intermediate level keyboarding skills and basic level PC skills (at least 25 WPM, touch typing,formatting documents, using mouse, know how to navigate MS Windows, know how to print and do searches).
+ Basic level skill in MS Office: eg Microsoft Word, Excel (for example: opening a document, cutting,pasting and aligning text, selecting font type and size, changing margins and column width, sorting,inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, reviewpane and/or print functions).
Preferred Qualifications:
+ Bachelors Degree
+ At least 2 years of experience working in an office
+ Experience with applicable HIPAA Privacy regulations.
+ Intermediate level skill in Microsoft Access (for example: opening a table in datasheet view, enteringdata, filtering data, creating a form, modifying a form layout, applying themes, running, sorting andsaving queries, creating and formatting a report, changing report test, adding an image, printinglabels, navigating through records, and/or exporting to Excel).
+ Experience providing customer service to internal and external customers, including meeting qualitystandards for services, and evaluation of customer satisfaction.
+ Experience reviewing and auditing own work or others’ work.
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