Field Engineer 2

at Unisys in Chicago, Illinois, United States

Job Description

We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings:, , ,

What success looks like in this role:

Provides end user support including VIP support for software and hardware on desktops, laptops and mobile equipment
Installs, maintains, troubleshoots and repairs PCs, MAC and associated software
Maintains a high degree of professionalism in actions, demeanor and dress
Ensures high customer satisfaction throughout the service delivery transaction
Takes responsibility and follow-up services and problem escalation
Administration of service tickets (ServiceNow)
Adherence to the given service parameters incl. timely and accurate reporting
Provide printer error diag. and OEM B&F warranty repair process ownership
Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.

You will be successful in this role if you have:
Technical
High School diploma required
Minimum 2+ years of experience in desk side support required.
Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
Good understanding required with Operating System: Windows and Mac (Linux or JAMF 100 or 200 certification would be a plus).
Working knowledge of Conferencing/Audio Visual Technology
Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.

Behavioral Skills
Strong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendors
Good English skills in speaking and in writing
Excellent analytical, communication and customer service skills required.
Be trustworthy and maintain confidentiality
Client and/or governmental clearance may also be required
Valid driver's license with reliable vehicle and appropriate insurance (if driving required for position).
Background investigation and drug screen required.
High level of initiative, customer focus and solving problem attitude
Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner
COVID-19 considerations:*Please note, effective January 4, 2022, our company policy requires all Unisys personnel in the U.S. to be fully vaccinated against COVID-19 in order to work at any company office, engage in any in-person activities on behalf of the company or support any federal-contractor client of Unisys. Please take this into consideration when applying.

Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity