at Convergint Technologies LLC in Schaumburg, Illinois, United States
Job Description
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture. This role is responsible for maximizing customer satisfaction by effectively executing all assigned Convergint Technologies projects, assisting the Operations Manager, and overseeing Project Managers and/or Service Coordinators in all aspects of the project. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Operations Supervisor.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Maintains excellent customer relations, including prompt response to customer requests and maintaining frequent customer contact. Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for installation and service.
Develops and implements operations strategies that improve execution and provide additional value to customers in a cost effective manner.
Oversees Project Managers and/or Service Coordinators with all elements of job management, including projected costs/cost control, subcontracts, Certificates of Insurance, man-power planning and scheduling, preparation of invoices, material procurement, material handling and collections.
Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.
Helps develop and implement operations strategies that improve installation and service delivery and provide additional value to customers in a cost effective manner.
Responsible for maximizing customer satisfaction by effectively executing all assigned projects.
Responsible for the effective management of resources, costs and customer satisfaction for effective project completion and delivery.
Assists the Operations Manager and oversees Project Managers and/or Coordinators in all aspects of the project.
Performs other duties and responsibilities as requested or required.
What You'll Need
Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer.
Leadership Orientation - Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
Strong financial analytical skills including cost control.
Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
Strong team leadership, team building and facilitation skills.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life... For full info follow application link.
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.
