at The Salvation Army USA Central Territory in Chicago, Illinois, United States
Job Description
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
Adele and Robert Stern Red Shield Community Center
POSITION DESCRIPTION
POSITION TITLE: Navigator (Caseworker) SCaN Program
LOCATION/DEPT: Red Shield Corps
REPORTS TO: Program Manager
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RFT
OUTCOMES
The Navigator (Caseworker) will serve as the primary contact for youth 14 to 24 years old who are high risk of violence in Englewood and West Englewood community. Youth will provided with robust coordinated care and case intervention that is youth-driven, community-based, and builds on relationships with youth. The Navigator (Caseworker) will also work alongside youth to identify their strengths, priorities, and steps to achieve long-term goals that will stabilize youth in their current environment. As a Navigator (Caseworker) you will ensure that youth are served in a culturally competent manner to meet their immediate needs and help youth feel safe. The Navigator should be active problem solvers with youth to address their immediate and long-term goals without judgment, and should encourage their self-esteem, motivation, wellness, and safety.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Outreach and engagement
Receive and respond to internal or external referrals within 7-10 business days of referral.
Recruit youth through community outreach and engagement with referral partners (e.g., law enforcement, schools, street outreach, community organizations, etc.).
Conduct outreach to referred youth and parent/guardian (if applicable) to discuss the SCaN program's purpose and expectations, verify youth eligibility for the program, receive parent/guardian consent as needed, and enroll youth (e. g., phone call, virtual meeting, home visit, school visit, meeting with the youth and referral partner, etc.)
Build a trusting and supportive relationship with youth through relentless engagement by consistently contacting youth to offer support and connecting with youth's existing network of family, friends, and other individuals involved in the youth's life.
Service planning and coordination with youth
Once a youth agrees to enroll in SCaN, create a service and goal plan and assess areas of strength and priorities based on the youth's personal goals and needs, Navigator will co-develop an individualized service plan and long-term goals with youth.
Leverage a robust network of service providers and connect youth with relevant services to support youth's goals and immediate needs (e.g., education, employment, mental health, safety, housing, legal, etc.)
Establish a collaborative relationship with external service providers to serve as a supportive team for mutual clients.
Identify and engage the youths' network of supportive and caring adults and help build the network as needed.
Schedule a facilitate regular "support check-ins" with youth and service providers to assess progress and troubleshoot challenges.
Provide continual support and address any barriers youth may face as they access a complete the services they are connected to through relentless engagement (consistent communication with youth and service providers separately or together)
Provide continual support and address any barriers youth may face as they work towards achieving their goals through relentless engagement (consistent communication with youth and service providers separately or together)
Assess and reassess youth's progress and adjust case plans as needed (e.g., adding/removing goals, adjusting service connections, etc.)
Create transition plans for youth as they complete goals and prepare to exit the SCaN program (e.g., identifying a supportive network beyond the Navigator, listing out steps to complete additional goals, outlining what their future engagement with the delegate agency will entail, etc.)
Data Entry and Review
Track and update all youth cases, including the youth case status, in CitySpan.
Track and update each youth's service plan; communication with the youth, youth's support network, and partners; youth's goals, and youth's service connections in CitySpan.
Education and training
Participate in Active Contract Management meetings with DFSS and DFSS-sponsored professional development trainings.
Other duties as assigned
REPORTING RELATIONSHIPS
This position reports to the Program Manager.
In contacts related to this... For full info follow application link.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
