at Illinois Department of Innovation & Technology in Springfield, Illinois, United States
Job Description
30% Under general direction, serves as an EUC Information Systems Analyst I performing difficult and specialized professional functions in End User Computing (EUC) for assigned agencies:
- Coordinates the receipt, storage, and assignment of bulk personal computer (PC) equipment at EUC.
- Serves as an operational liaison to EUC Service Management in accordance with customer order priorities.
- Manages alignment of imaging requests and equipment.
- Monitors records to ensure accurate completion and distribution of associated documentation and Image Management system records.
- Monitors and maintains EUC Deployment Schedule to regulate imaging queues and consults imaging technicians to ensure readiness of equipment for transport and/or installation.
- Provides ongoing assessment and recommendation to operations leads on pertinent operational process/procedure.
20% Performs configuration, testing, implementation, documentation, and maintenance of desktop/laptop Microsoft Operating Systems:
- Compares configurations to ensure compliance with DoIT enterprise-wide security considerations, performance requirements, established standards documentation, and DoIT enterprise-wide Service Level Agreements.
- Follows a process of duplicating new Operating Systems installations by using developed scripting or imaging methods and procedures for efficient onsite installations of large quantities of desktops/laptops.
- Performs on-site installations and software maintenance.
- Maintains updated desktop operating system patches and fixpacks utilizing Microsoft Software Update Services and Windows Update Services software.
- Provides support for complex desktop functions including drive sanitization, configuration, installation, and support of network printing equipment, Domain Name System, Dynamic Host Configuration Protocol, File Transfer Protocol, Antivirus.
- Utilizes, implements, and/or works with Microsoft Server, Active Directory, networking environments, Microsoft Windows Desktop/Laptop systems, Mobile devices configuration, Software Deployment tools such as Microsoft Windows deployment service, Microsoft Deployment tools Lite-touch SCCM/OSD, Microsoft System Center Configuration Manager, Microsoft Office Suite, McAfee Anti-virus, switches, firewalls, Virtual Private Network, Internet, voice systems, programming languages and scripts, and Remedy on Demand in the performance of duties.
25% Provides leadership to assigned technicians in complex desktop imaging:
- Coordinates assignments for major and complex desktop installations, drive sanitization processes and procedures, Operating Systems installation/upgrades, software installations, and software conversions.
- Coordinates and monitors activities of assigned Staging Operations staff.
- Assists in providing work guidance, training, and direction.
10% Analyzes and evaluates new technology to anticipate the probable impact on future plans and current information systems:
- Makes recommendations regarding purchases of future direction strategies to agency management regarding network operating systems, PC operating systems, security systems, and integration with network telecommunications infrastructure.
5% Provides end user support for all networking applications by resolving user questions/problems regarding networking applications including Microsoft Word, Microsoft Excel, Microsoft Visio, McAfee Anti-virus software, System Center Config Manager, Specialized Agency Applications, Microsoft Outlook, and Microsoft Active directory:
- Assists Customer Solutions Center (CSC) with high level resolution by resolving user questions/problems regarding these network applications.
5% Keeps abreast of new developments in the Information Technology (IT) field:
- Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and maintain current on IT products, vendors, techniques and procedures.
- Attends demonstrations and exhibitions related to assigned operations.
5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
