EUC Information Systems Analyst I (INFORMATION SYSTEMS ANALYST I Option C)

at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

30%  Under general direction, serves as an EUC Information Systems Analyst I performing difficult and specialized professional functions in End User Computing (EUC) for assigned agencies:

  • Coordinates the receipt, storage, and assignment of bulk personal computer (PC) equipment at EUC.
  • Serves as an operational liaison to EUC Service Management in accordance with customer order priorities.
  • Manages alignment of imaging requests and equipment.
  • Monitors records to ensure accurate completion and distribution of associated documentation and Image Management system records.
  • Monitors and maintains EUC Deployment Schedule to regulate imaging queues and consults imaging technicians to ensure readiness of equipment for transport and/or installation.
  • Provides ongoing assessment and recommendation to operations leads on pertinent operational process/procedure.


20%  Performs configuration, testing, implementation, documentation, and maintenance of desktop/laptop Microsoft Operating Systems:

  • Compares configurations to ensure compliance with DoIT enterprise-wide security considerations, performance requirements, established standards documentation, and DoIT enterprise-wide Service Level Agreements.
  • Follows a process of duplicating new Operating Systems installations by using developed scripting or imaging methods and procedures for efficient onsite installations of large quantities of desktops/laptops.
  • Performs on-site installations and software maintenance.
  • Maintains updated desktop operating system patches and fixpacks utilizing Microsoft Software Update Services and Windows Update Services software.
  • Provides support for complex desktop functions including drive sanitization, configuration, installation, and support of network printing equipment, Domain Name System, Dynamic Host Configuration Protocol, File Transfer Protocol, Antivirus.
  • Utilizes, implements, and/or works with Microsoft Server, Active Directory, networking environments, Microsoft Windows Desktop/Laptop systems, Mobile devices configuration, Software Deployment tools such as Microsoft Windows deployment service, Microsoft Deployment tools Lite-touch SCCM/OSD, Microsoft System Center Configuration Manager, Microsoft Office Suite, McAfee Anti-virus, switches, firewalls, Virtual Private Network, Internet, voice systems, programming languages and scripts, and Remedy on Demand in the performance of duties.

25%  Provides leadership to assigned technicians in complex desktop imaging:

  • Coordinates assignments for major and complex desktop installations, drive sanitization processes and procedures, Operating Systems installation/upgrades, software installations, and software conversions.
  • Coordinates and monitors activities of assigned Staging Operations staff.
  • Assists in providing work guidance, training, and direction.


10%  Analyzes and evaluates new technology to anticipate the probable impact on future plans and current information systems:

  • Makes recommendations regarding purchases of future direction strategies to agency management regarding network operating systems, PC operating systems, security systems, and integration with network telecommunications infrastructure.


5%  Provides end user support for all networking applications by resolving user questions/problems regarding networking applications including Microsoft Word, Microsoft Excel, Microsoft Visio, McAfee Anti-virus software, System Center Config Manager, Specialized Agency Applications, Microsoft Outlook, and Microsoft Active directory:

  • Assists Customer Solutions Center (CSC) with high level resolution by resolving user questions/problems regarding these network applications.


5%  Keeps abreast of new developments in the Information Technology (IT) field:

  • Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and maintain current on IT products, vendors, techniques and procedures.
  • Attends demonstrations and exhibitions related to assigned operations.


5%  Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

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Job Posting: 11832207

Posted On: Apr 15, 2024

Updated On: Apr 26, 2024

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