at Illinois Department of Innovation & Technology in Springfield, Illinois, United States
Job Description
30% Under general supervision, serves as the Advanced System Operations Controller for the Department of Innovation & Technology (DoIT):
- Performs advanced system control functions for assigned agency’s schedules in the Input Services Unit.
- Performs advanced computer operation duties, including extensive monitoring of data processing environments and multi-processing schedules and systems for assigned client agencies using command vocabulary and accessing software including, but not limited to, Time Sharing Options/Interactive System Productivity Facility (TSO/ISPF), multiple virtual storage (MVS), CA-SCHEDULER, and Document Direct/Mobius.
- Escalates more complex situations and/or changes to lead worker.
- Enters commands to submit, edit, and track job processing to completion within an appropriate timeframe.
- Utilizes Extra/Blue Zone in performance of duties
25% Investigates, resolves, and reports complex scheduling or job stream errors using advanced job control language (JCL) knowledge and provides resource allocation management to maximize production:
- Reports errors and inconsistencies to supervisory staff.
- Creates, monitors, and maintains logs and shift documentation on SharePoint
- Modifies or establishes documentation for new production runs.
- Modifies or suggests operational improvements to management.
15% Works closely with technical personnel including applications and programming staff daily to correct job, schedule, and software/hardware problems or errors and reports on status and outcome:
- Reviews complex programmer instructions and advises programmers of production run procedures and potential corrections to production run errors or identifies problem resolution and applies appropriate fixes.
- Cross trains to new systems and multi-platform schedules.
10% Stays current with new rules and procedures in all areas of Input Services:
- Assists data processing lead workers in training lower-level staff.
- Assists with transitions between shifts to ensure coverage
10% Keeps abreast of new developments in the Information Technology (IT) field:
- Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques and procedures.
- Attends demonstrations and exhibitions related to assigned operations.
5% In the absence of the lead worker, assumes duties and responsibilities including assigning, reviewing, and controlling work assignments on request:
- Provides assistance to co-workers and advises supervisor concerning work performance.
5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
