Member Services Coordinator (4297)

at Northern Illinois University in DeKalb, Illinois, United States

Job Description

Position Information

Working Position Title
 Member Services Coordinator (4297)
Classification
 Facility Operations Specialist
Position Number
 00004297
Open Date
 04/15/2024
Close Date
 05/14/2024
Priority Review Date
Employee Class
 Staff
Full-Time/Part Time
 Full-Time
FTE
 .75
Position Status
 Regular
FLSA
 Exempt
Job code
 2379
Union Representation
 Non-Union
Union Code 
 N/A
Unit/Department
 Intercollegiate Athletics
College/Unit
 Intercollegiate Athletics
Division
 Div Intercollegiate Athletics
Location
 RC
Link to Department Website or Custom Search Page
 https://www.niuhuskies.com
Position Summary, Requirements, and Qualifications

Overview
Northern Illinois University (NIU) ) is accepting applications for the position of Member Services Coordinator for the Recreation Center. This position will work morning/day hours three days per week plus every Saturday/Sunday. This position is a full time 9-month position with benefits, and the work schedule will be from August 16-May 15 of each academic year.
Position Summary
This position provides administrative and front desk support for the division of NIU Recreation Center. This individual must be knowledgeable in the areas of risk management and emergency procedures.
Essential Duties and Responsibilities
Facility Duties
Responsible for the overall management of the Recreation Center facility student staff during assigned working hours including hiring, training, scheduling, and corrective action of student employees.
Front desk responsibilities include, but are not limited to, register and technology management, equipment, lost and found, and pro shop inventory.
Support with oversight of the facility to include, but not limited to, work orders submissions as needed.

Administrative Duties
Administrative duties, in support of the Assistant Athletic Director of Facilities Operations, to include, but not limited to, filing, correspondence, database entry, and reviewing and approving payroll.

Customer Relations Duties
Communicate and enforce NIU Recreation, University, and NIU Athletics policies and procedures to patrons of the facility.
Establish relationships with patrons that will build on new and/or result of renewal memberships.
Handle customer service complaints, resolving any conflicts as needed. May require independent judgement for conflict resolution within policies and procedures.

Special Events Duties
Coordinate special events held at Recreation Center facilities, including Student Organization late night weekend parties, cheer camps and other facility rentals.
Schedule staff, coordinate and supervise facility setup, and be in attendance as the primary Recreation Center contact during events outside normal working hours.

Teaching, Generating Revenue, Strategic Plan
Teach a minimum of one CPR/AED and First Aid class per month.
Respond to facility emergencies within established guidelines as needed.
Assists with marketing efforts to promote revenue generation through facility rentals and memberships.
Support of Department and University Strategic Plans.

Other Miscellaneous Tasks
Cash handling $500 - $2500. Additional duties as assigned.
When practical under the circumstance, intercollegiate athletics staff is encouraged to voluntarily attend all home athletics events to promote audience participation and support for NIU team efforts.
Minimum Required Qualifications (Civil Service)
High School Diploma or equivalent.
Any one or combination totaling two (2) years (24 months) from the categories below:
( A ) College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent:
60 semester hours or an Associate's Degree equals one (1) year (12 months).

( B ) Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience.
( C ) Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.
Knowledge, Skills, and Abilities (KSAs) (Civil Service)
Knowledge of principles and processes for providing customer... For full info follow application link.

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.