at Breakthru Beverage Group in Cicero, Illinois, United States
Job Description
Part- Time Customer Care Associate - 100% Remote
Location
US-
ID
2024-25715
Type
Regular Part-Time
Category
Operations- Other
Overview
The Customer Care Associate is responsible for providing world class service in a leading-edge call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands.
Work Days : Monday - Thursday 11:30 - 5:00 PM EST
Pay: $17.50 per hour
The position is 100% Remote however you must reside in one of the states below and be able to commute to an office if needed.
Illinois
Maryland
New York
Arizona
Colorado
Connecticut
Delaware
Florida
Minnesota
Nevada
South Carolina
Virginia
Washington D.C.
Wisconsin
Missouri
Responsibilities
Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations.
Identify and evaluate opportunities to increase customer retention, maintain customer confidence and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
Other duties, as assigned by the jobholder's supervisor, may also be required.
Qualifications
High school diploma or equivalent required
Basic PC skills using MS Office and other various computer programs
No previous experience required
Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
Utilize sound judgement and problem-solving skills
Ability to work in fast-paced, high-volume, team environment
Preferred Qualifications:
Bachelor's degree in related field and/or equivalent training and work experience
1-2 years previous experience in a customer service role
Experience in consumer products or distribution industry
Physical Requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
Competencies:
Accountable for meeting own targets, work is reviewed periodically.
Problems encountered will be defined, repetitive, and routine with a solution readily available.
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
EEO Statement
Category
Operations- Other
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Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics.
The EEO is the Law poster is available here: EEO Poster, if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.
