ServiceNow Platform Engineer

at Old National Bank in ChicagoChicago, Illinois, United States

Job Description

ServiceNow Platform Engineer
Job Locations

US-MN-Eden Prairie | US-MN-St Louis Park | US-IL-Tinley Park | US-IL-Chicago | US-IN-Evansville | US-IL-Joliet | US-IL-Chicago | US-IN-Indianapolis

Category/Function 
Information Technology  

Position Type 
Regular Full-Time  

Requisition ID 
2023-13924  

Workplace Type 
On Site
Overview

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
The ServiceNow Platform Engineer works with internal clients to assist them in achieving their business objectives through effective development of industry leading workflows. Manage ServiceNow solutions, writing specs for new application needs, configuring new applications, and supporting and testing existing applications for various issues and updates.  You will work independently with minimal guidance to contribute to the design, configuration, build, and daily support of these solutions and actively engage with business partners to solve their business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.
Develop, Manage and Support Applications
Develop no code/low code solutions on the ServiceNow platform via scripting/coding and system configuration.
Provide superior customer service to /internal clients, including response to incidents, proactively notifying customers of issues, assessing, and communicating business impact, and identifying root cause.
Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.
Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and
Must be able to understand, generate, and amend technical documentation.
Facilitate improvements in line with changing business needs
Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards, documents requirements.
Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.
Compliance and Risk
Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
Maintains current knowledge of industry developments including changes in technology and regulations.
Review and monitor analytics, statistics, and relevant data/information.
Key Competencies for Position
Problem Solving/Decision Making
Seeks and leads efforts to identify what caused the issue;
Collaboration
Builds rapport and effective relationships with all levels of internal and external stakeholders. s.
Drive and Execution
Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance.
Planning and Organizing
Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
People Leadership
Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one's own behavior to accommodate tasks, situations and individuals involved.
Culture Leadership
Listens openly, recognizes different viewpoints, and builds on areas of agreement; gains cooperation through influence; builds effective working relationships within and outside the Department, establishes trust, credibility, and respect through a track record of meeting commitments.
Breadth of preferred experience on the ServiceNow platform:
Flow Designer / Legacy Workflows experience.
Integration Hub configurations.
Experience with ServiceNow reports, dashboards, and Performance Analytics.
Experience with designing ServiceNow Portals.
Advanced knowledge of catalog design and client scripting.
At least 3 years of experience... For full info follow application link.

EOE/Minorities/Females/Vet/Disability