at DocuSign in Chicago, Illinois, United States
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As part of the Customer Advocacy team you will help build and implement world-class Customer Advocacy Marketing at DocuSign. You will work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them. You will be responsible for scaling our library of customer stories for Sales and our use of customer stories in our brand awareness Marketing. You will work with Marketing teams to identify potential customer advocates, work with Sales to encourage their support of advocacy activities, and connect with customers to match them to opportunities that allow them to be experts and influencers. You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, customer speaking opportunities, video testimonial, social media content and more. You will have the opportunity to help us tell transformational customer stories from our 1 million customers, which include some of the largest companies, government agencies, educational institutions, and not-for-profits in the world.
You are passionate about Customer Marketing and Customer Success. You are excited to find and tell stories to drive benefits for both customers and DocuSign. You possess strong interpersonal skills and can build relationships with internal collaborators, ensuring that they have the customer stories they need to market and sell. You are organized and can work well in fast-paced environments.
This position is an individual contributor role reporting to the Director of Customer Advocacy.
Responsibility
Work cross-functionally with Sales and Success to identify customer advocates who are willing to share their success stories through case studies, video testimonials and speaking opportunities
Prepare questions for customer interviews, conduct interviews, and work with our content creation partners to create written and video testimonials that showcase the value and benefits of DocuSign products and services for use by Marketing and Sales teams
Collaborate with internal teams including Sales, Marketing and Customer Success to align customer stories with Marketing and business goals
Create and implement internal enablement plans to drive awareness and adoption of customer story assets and increase customer advocate nominations
Handle Marketing and Sales requests for customer advocates
Research and identify customers to fulfill requests and track activities and outcomes in Customer Advocacy Database
Maintain accurate customer records in our Customer Advocacy Database and keep our customer story library up to date with the latest customer story assets
Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content
Cultivate and maintain relationships with key customers to increase their satisfaction and engagement with DocuSign
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
5+ years of customer advocacy or customer marketing experience
Experience writing customer case studies and producing customer videos that showcase customer success
Experience working with customers and Sales... For full info follow application link.
DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
