at NorthShore University Health System in Chicago, Illinois, United States
Job Description
Position Highlights:
Position: Patient Scheduling Representative
Location: Chicago, IL
Full Time
Hours: Monday-Friday, 10:30am to 6pm
Benefits:
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, and Vision options, including Domestic Partner Coverage
Tuition Reimbursement
Free Parking at designated locations
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
JOB SUMMARY
Provides scheduling and verifies demographic information, insurance benefits and eligibility in order to ensure appropriate reimbursement for services. Refers patients to Biller to make arrangements and informs patients of financial assistance procedures as appropriate. Provides initial determination of those patients who require medical triage services and transfers calls appropriately. Provides outstanding customer service and satisfaction ensuring all patients feel welcome at SH and in the Swedish Covenant Medical Group. Enables easy, convenient access to the services they need in a friendly, efficient and timely manner. Functions within the Swedish Medical Group Call Center at the Foster Medical Pavilion as part of a team to provide superior service and satisfaction to all internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The responsibilities listed below are representative of the position and are not all-inclusive.
* Demonstrates a commitment to the mission of Swedish Hospital and the Swedish Medical Group by demonstrating a customer service orientation and adheres to all responsibilities and standards of the hospital and Medical Group.
Primary Duties
Follows the AIDET model by consistently demonstrating professional and customer service focused behavior at all times, including manner of communication, responsibility and appearance.
Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
Accurately, appropriately and efficiently schedules appointments for multiple offices within the Foster Medical Pavilion's SCMG groups and adheres to specific department guidelines and protocols, ensuring service excellence at all times.
Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
Gathers complete and accurate patient type, demographic and billing information. Pre-registers patients in a timely and efficient manner.
Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary.
Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
Attends meetings regarding community, hospital and SCMG events and classes.
Responsible for generating reports/letters in an accurate, efficient and timely manner.
Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.
Performs other duties as requested by the Call Center Manager.
ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION
Patient Name and Demographic information
Financial information
Ability to View Patient's Record
NOTE: Computer system access is assigned based on Manager's access level request and on the minimum necessary as described in this job description. Approval for level of access is given by the system administrator or Manager of the department that has ownership of system/module. See Computer system Access controls policy.
QUALIFICATION/BASIC JOB REQUIREMENTS
Education & Experience
High School graduate; prefer two or more years of health related college course work.
Preferred one year experience in hospital admissions, hospital department scheduling, or in physician office scheduling.
Knowledge & Skills
Excellent interpersonal and customer service skills.
Excellent phone voice - proper grammar, diction
Basic knowledge of medical terminology, anatomy & physiology and coding.
Knowledge of clinical office or department general policies and practices.
Keyboarding at 45wpm.
Meditech experience a plus.
Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
Knowledge of Medicare, Public Aid, and managed care... For full info follow application link.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
