Operations Director

at Cushman & Wakefield National in Chicago, Illinois, United States

Job Description

Job TitleOperations Director

Job Description SummaryResponsible for managing local office operations for commercial real estate services within a specified sub-region. This role will ensure that administrative, facilities, and operational functions are provided to local offices in an efficient and effective manner. This role will directly manage operations staff, and will be responsible for service delivery through management of administrative support staff, Office Managers, faculties team and/or Office Coordinators. The Director of Market Operations will provide management oversight for operations functions and staff throughout the sub-region, and will work closely with Market Leaders and supporting functions to implement strategic initiatives. As an operations leader, this individual will ensure there is sufficient support and act as a steward for operational excellence initiatives. Additionally, they will work with Regional Director of Market Operations to develop the annual business plan and the annual budget.
Job Description

May be responsible for one or more of the following:

Provide leadership, mentoring and supervision to the administrative and office operations staff
Direct all financial management of local office and specified sub-region including monthly and annual operating budgets, forecasts and reporting as well as assessment of variances for the market and service lines
Responsible for approvals at local level for T&E, commission documentation, payables and resourcing needs.
Responsible for facilities management including relocations and buildouts, managing leases, vendor relations, and overseeing compliance/record retention
Implement and support all company initiatives
Perform administrative duties in the absence of Office Manager and/or other executive administrative support including tracking broker licenses and professional memberships, manage on- and off-boarding of personnel, business continuity, coordinate moves and general Market Leader support needs

LEAD MARKET OPERATIONS
Provide leadership, mentoring and supervision to administrative staff, Office Managers and Coordinators within the assigned sub-region
Ensure profitability and product quality of the service delivery and back office resources within the sub-region
Creatively solve problems to ensure the market's offices operate in an efficient and effective manner
Spearhead and coordinate training programs for salespersons and employees
Collaborate with counterparts in other sub-regions to learn and utilize best operational practices
Foster coordination and communication among the firm's profit centers and work with the Market Leaders to develop and implement an annual plan for developing a collaborative work environment
Support Market Leaders with the development of the annual business plan, budget and forecast
Develop strategic planning across the different service lines within assigned sub-region and develop short- and long-range operating objectives, policies and programs
Ensure overall achievement of budgeted financial targets and other standards set forth in approved business plans for the combined businesses/accounts within the sub-region
Promote and ensure compliance with company policies and operating procedures
Advocate, support and increase adoption of firm-wide initiatives
Uphold the values, mission and standards of the company
Encourage cross-service line and cross functional collaboration across the specified sub-region

Demonstrate expertise with all facets of the company's business, specifically services provided and customers served Support Sales and Transactions
Oversee all marketing, research, and service delivery teams and work with teams on staffing, following leading practices across the firm, and creating content that is best in class
In the absence of functional leadership, manage research, marketing, and service delivery staff to best serve fee-earners in delivery of material
In the absence of functional leadership, work with fee-earners to deploy teams of research, marketing, and service delivery staff based on level of effort and expertise required for delivery of material
Work with Market Leader to resolve any conflicts over ownership of opportunities

STRATEGIC PLANNING/BUDGETING
Support strategic planning processes across the various service lines within the assigned sub-region
Draft and finalize budget (revenue and expenses)
Solicit input from service line, fee earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital... For full info follow application link.

Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.