Key Account Manager

at TCR North America in Franklin Park, Illinois, United States

Job Description

ABOUT THE JOB

We are seeking a highly motivated and experienced individual to join our team as a Key Account Manager based out of Chicago, Illinois, Detroit, Michigan or Newark, New Jersey.

They will be responsible for maintaining and expanding customer relationships. They will also develop and execute strategic account plans to drive growth and maximize revenue from key accounts.

WHERE YOU’LL CREATE THE MOST IMPACT

• Develop and maintain strategic long-term trusting relationships with customers to accomplish organic growth and long-term company objectives  

• Acquire a thorough understanding of key customer needs and requirements  

• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives  

• Ensure the correct products and services are delivered to customers in a timely manner  

• Serve as the link of communication between key customers and internal teams to ensure product and service delivery meets quality standards.  

• Oversee a detailed record of client invoicing, to include invoice dates, confirmations, payment dates, methods, and statuses. 

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust  

• Play an integral part in generating new sales that will turn into long-lasting relationships  

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. 

THE IDEAL CANDIDATE

· Bachelor’s degree in related field preferred  

• Proven experience as key account manager  

• Experience in sales and providing solutions based on customer needs  

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels  

• Excellent organizational skills  

• Effective problem-solving skills  

• Strong negotiation and leadership skills  

• Ability to handle multiple customer accounts

WHY TCR AMERICAS?

· Part of a solid and growing international group

· A company with short decision lines where our employees are central to the success of the company

· An environment where you can develop and grow

· A competitive hourly salary, depending on experience

· Multiple employee benefits:

o Medical Health Insurance

o Vision Insurance

o Dental Insurance

o ST & LT disability insurance

o Life Insurance

o 401k plan after 30 days

o PTO increasing up to 20 days

o Paid sickness per annum

o Provision of all PPE

Job Type: Full-time

Benefits:

·         401(k)

·         Dental insurance

·         Health insurance

·         Professional development assistance

·         Vision insurance

Schedule:

·         Day shift