at Genuine Parts Company in Mount Vernon, Illinois, United States
Job Description
Mount Vernon, IL, USA
Full time
2024-04-18
R24_0000010535
Position Mission:
The Tools and Equipment Technical Sales Specialist (TSS) is responsible for generating and increasing sales through NAPA store end user accounts. This role is customer facing and is primarily focused on coordination and implementing market share impacting products and programs at the street level. The TSS reports to the division regional manager and is responsible for a sales territory of NAPA stores.
Position Performance Measures:
- Dealer Calls
- Program Implementation
- Market Penetration
- Meeting Sales Quota
- Sales Lead Conversion
- Lead Generation
- Market Dominance!
Responsibilities:
- Proactively makes a minimum of 8 in person calls with assigned existing account base across multiple locations to engage and further develop sales opportunities.
- Account management: Develop and maintain strong relationships and consistent communication with assigned accounts to promote our products & services.
- Works closely with store decision makers to expand volume business by identifying and converting sales.
- Understand the customer and their needs, and effectively work with local Distribution Center Sales Teams to offer insight and intelligence with respect to customer demands.
- Works with NAPA Customer Support Representatives (CSR) on order entry, tracking, confirmation of purchase orders and billing adjustments as needed.
- Leverage the knowledge of your team members, our tools, and ongoing development opportunities to master your sales pitch.
- Identify areas of opportunity and advise management.
- Comprehension of T&E product offerings, education, programs, warranties, and rebates.
- Engage in regular communication with manager, vendors, and T&E colleagues (RSM, TSS, CSSR.) regarding any potential sales leads or resolving any customer issues in a timely matter.
- Attending in-store sales events and promotions.
- Consistently meet or exceed sales quotas.
- Consistently meet or exceed activity requirements.
- Conduct periodic account reviews to keep management updated on key progress indicators.
- All other duties established by the Regional Manager
EARNS TRUST, RESPECT AND FOLLOWERSHIP
- Informs people of critical issues and decisions that affect them.
- Gives straight answers to both easy and subjective questions; is candid and forthcoming in their communications with other people.
- Acts with integrity and follows through on commitments.
- Is personable and approachable and conveys a positive attitude and character.
- Models honest and ethical practices
- Shows a genuine interest in other people and their wellbeing.
- Takes responsibility for finding solutions rather than focusing blame on other people or external factors.
- Places the success of the organization and the people collaborating with them ahead of their individual success.
- Conveys self-confidence when faced with demanding situations or decisions.
- Leads by example.
- Exhibits good listening skills.
Work Environment and Physical Requirements:
- Work will be conducted in office, warehouse, retail stores, customer site environments.
- Frequent periods standing/walking in unaircondi
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NAPA Auto Parts is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
