at Northern Illinois University in DeKalb, Illinois, United States
Job Description
Position Information
Working Position Title
Customer Service Assistant (3376)
Classification
Customer Service Assistant
Position Number
00003376
Open Date
04/16/2024
Close Date
04/25/2024
Priority Review Date
Employee Class
Staff
Full-Time/Part Time
Full-Time
FTE
1.00
Position Status
Regular
FLSA
Non-Exempt
Job code
4807
Union Representation
Non-Union
Union Code
N/A
Unit/Department
Bursar
College/Unit
AVP Finance
Division
Administration & Finance
Location
SP 235
Link to Department Website or Custom Search Page
https://www.niu.edu/bursar/index.shtml
Position Summary, Requirements, and Qualifications
Overview
Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world. NIU's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.
The Office of the Bursar is a support service department in the Division of Administration and Finance. Within the Office of the Bursar there are four key areas of operation: Accounts Receivable, Cashiering, Account Counseling and OneCard ID Services. Each of these operations provides services and support to NIU students, commercial customers and other NIU departments.
Position Summary
This position is responsible for front office customer service and administrative duties for the OneCard Office and Bursar Cashier Office such as accepting and processing payments, researching and troubleshooting transaction issues, and assisting students, parents, faculty/staff and departments . In addition, this position will be responsible for assisting with all ID card related services and account issues, such as processing photo ID cards, resolving card holder concerns, processing huskie buck's payments, researching transactions and much more.
Essential Duties and Responsibilities
Cashiering
Review and document daily register transactions based on location worked.
Prepare daily deposit ticket at end of day when not on register.
Responsible for safely transporting OneCard deposits daily including any letters to the Bursar Offices
Review OneCard related student charges next business day to verify successful posting in PeopleAdmin.
Responsible for researching and resolving any account discrepancies.
Run cash register as needed at OneCard and/or Bursar office to collect deposits to Huskie Bucks, Student Payments, Process Departmental Deposits, Commercial A/R deposits, Perkins Loan payments, State Offset payments, Collection Agency payments, Wire transfer, processing payment for lost ID, Replacement ID, and Rec Passes.
Maintains a $100.00 to $400.00 register and must balance register every night.
Customer Service
Assist with both OneCard and Bursar cashier operations by serving customers and visitors at the front desk, processing and creating identification cards, and resolving cardholder and/or account problems.
Answer and redirect office telephone calls; check voice messages multiple times throughout the day.
Answer email communications received in the OneCard, Bursar, and Cashier email box within the same day or next business day.
Processing Transaction
Process customers request in OneCard and Bursar systems for Huskie Bucks refunds, Huskie Bucks corrections, Bursar charges, copy credit cards, visiting scholars, send out communication on return payments, and more.
Maintains well-organized and efficient filing system for front operations and Managers file for monthly reconciliations.
Records and Procedure Maintenance
Maintain and monitor ID card, printing, and office supplies.
Notify appropriate staff members when supplies need to be ordered.
Maintain and document any changes to the OneCard front office operating procedures and Bursar cashier Procedures.
Monitor and provide updated information for website changes.
Maintain the filing system between both offices and responsible for boxing up old records for storage per NIU records management.
Training
Assist in... For full info follow application link.
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.
