Enterprise Print Support Administrator (INFORMATION SYSTEMS ANALYST I, Opt S)

at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

40%  Under general direction, serves as an Enterprise Print Support Administrator performing difficult and specialized professional and advisory functions in the Midrange Wintel Systems Administration & Support Unit for the Department of Innovation & Technology (DoIT):

• Maintains and manages infrastructure supporting the enterprise network printer environment
• Directs print server in cooperation with other software and hardware technicians
• Installs and updates printer drivers and printer configurations to ensures printers are accessible to appropriate customers
• Collaborates with technical staff on network, mainframe, and minicomputer print environment configurations
• Utilizes SharePoint and Microsoft desktop packages, network communication concepts and principles, including network, routers, routing protocols, switches, firewalls, Virtual Private Network (VPN), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), and Windows Internet Name Service (WINS) in performance of duties

20%  Performs research, planning, administration and implementation of customer system accounts for appropriate security permissions and access to systems, applications, folders, and files:

• Administers and manages customer system credentials for Microsoft Active Directory
• Creates agency customer accounts with appropriate permissions to file servers, printer servers, shared folders and applications
• Grants end users access to Internet
• Modifies scripts and customer configurations to ensure appropriate system access
• Moves and deletes accounts per agency and customer job requirements
• Utilizes Microsoft Windows Server as well as Active Directory (AD) environments including the administration of file structures, user accounts, security groups, permissions and distributed file shares in performance of duties

10%  Performs professional advisory functions necessary for the access and security of agency and customer data:

• Coordinates and works directly with customers and technical staff to create necessary file structures to support customer data requirements
• Moves and copies data to support requirements
• Develops and runs scripts to support the movement of large amounts of data
• Initiates appropriate security permissions to provide customer access to data as well as ensure the confidence of the data

10%  Provides diagnostics of hardware, software and operating system problems especially as it pertains to the maintenance of customer permissions to servers, folders, data, applications and printers:

• Interviews and consults with customers concerning desirable changes and performs comprehensive studies and analyses of customer needs and objectives
• Coordinates and works directly with customers and technicians to obtain resolve to system problems
• Responds to calls regarding emergency issues

5%  Performs extensive research, discovery and planning to initiate customer testing and production migration of domain directory services from Novell Directory Services and legacy Microsoft Active Directory to the enterprise Active Directory environment, Illinois.gov:

• Coordinates and works directly with customers and technicians on the migration of personal computers, printers, customer accounts, and data
• Utilizes complex and specialized software packages and scripts to facilitate migration of file and print services to ensure appropriate data structures and permissions are in place
• Coordinates the decommission of legacy permissions, attributes and directories

5%  Performs administrative functions in support of monitoring, review, and assignment of work:

• Utilizes specialized application software for tasking assignments to appropriate technicians
• Researches and develops supporting technical documentation especially as it applies to customer accounts, credentials and permissions

5%  Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on IT products, vendors, techniques and procedures
• Attends demonstrations and exhibitions related to assigned operations

5%  Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above