at Alvarez & Marsal Tax, LLC in Chicago, Illinois, United States
Job Description
Description
Director of Client & Business Development, Tax (Operations Director)
A&M is a group of entrepreneurial, action and results-oriented professionals who take a hands-on
approach to solving our clients' problems and assisting them in reaching their potential. Our culture
celebrates independent thinkers and doers who can positively impact our clients and shape our
industry. The collaborative environment and engaging workguided by A&M's core values of Integrity,
Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversityare why our people love working at
A&M.
We provide tax, turnaround management, restructuring, performance improvement, and corporate
advisory services. Our tax practice is unique in that we offer the opportunity to work without audit
conflict and truly act a trusted business advisor. We provide our teams with opportunities and support
to develop and cultivate careers that are most meaningful to them and reward them based on their
achievements.
The Sales Enablement & Revenue Growth (Sales Enablement) team within our Tax practice provides our practitioners with awareness, education and support for sales enablement and client loyalty. This is an opportunity to build and develop infrastructure to support the Sales Enablement team and our Tax consulting sales force to grow the practice in effective and efficient ways. The Director of Operations will possess a 'learn-it-all' attitude, actively collaborate with diverse stakeholders and cross-functional teams, comprehend and value distinct priorities, and foster consensus among the team.
Responsibilities:
- Conduct thorough reviews of existing processes and develop new processes to enhance the efficiency of Sales Enablement and professionals within the Tax practice
- Implement and monitor the effectiveness of Sales Enablement processes, tools (such as campaigns and digital ads), and other related artifacts
- Assist in the process of the development of thought leadership, service-related content, qualifications, case studies, bios, skills, and experience for Tax's senior hire assets, ensuring effective content management
- Track, measure, and report the impact and success of the Sales Enablement initiatives to ensure continuous improvement:
- Manage and maintain data related to content engagement, including collateral, slideware, video library, and internal and external communication
- Oversee the entire client journey by effectively managing client acquisition data
- Analyze and manage sales data, including revenue sources, RFP analysis, client trends, and other relevant information
- Collect and analyze client satisfaction data to identify areas for improvement
- Gather and evaluate data related to thought leadership, events, and social media to inform marketing strategies
- Track and analyze sales enablement data relevant to performance development
- Conduct market research and provide insights to support informed business decisions
- Oversee the management and administration of various tools and systems including Upslide, Salesforce, Skills & Experience tracker, SharePoint, Website & microsite, Smartsheet, and MS 365 Power Apps (Power Bi, etc.), ensuring their effective utilization and integration within the organization
- Build internal client relationships and demonstrate a working knowledge of client businesses
- Supervise, develop, mentor, and motivate Sales Enablement team by actively participating in their advancement through on-the-job training, providing...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
