Global Implementation Program Manager

at ADP, INC. in Deerfield, Illinois, United States

Job Description

Global Implementation Program Manager – Deerfield, IL

ADP, Inc. seeks a Global Implementation Program Manager at our Deerfield, IL location. Responsibilities: Perform program management coordination for strategic multi-payroll implementations and orchestrate the project delivery process for strategic, highly complex global payroll implementations. Ensure software implementations conform with internal and contractual protocols as well as established milestones and Key Performance Indicators (KPIs). Ensure that regional Project Managers are assigned and aligned on the scope of implementation and do not have any roadblocks preventing activities to be carried out as planned. Define governance structure and tools for communication, project playbook definition, daily tracking, and collaboration with the involved teams. Ensure that the Plainview project management tool is accurately updated, risks are clearly defined, and mitigation is planned to avoid any “go live” date slippage. Track Key Performance Indicator (KPI) performance (including Net Promoter Score (NPS), project slippage, backlog aging, and forecasting). Serve as Subject Matter Expert for Business Process Management System (BPMS) in End-to-End Contract Administration phase. Ensure process flow is smooth and sequence dependent in CGC configuration and work process activities as Subject Matter Expert for BPMS initiative. Oversee ADP lifecycle tracker requirements definition and collaborate with development team on same. Participate in meetings regarding new feature enhancements as representative of implementation business unit. Collaborate with involved team members to define test cases and conduct UAT where applicable. Serve as mentor to team members who are part of ADP Buddy program and provide training to both clients and associates.

JOB REQUIREMENTS:

Bachelor’s degree in Business Administration, Economics, or a closely related field of study and seven (7) years of related experience required. The company will also accept a Master’s degree and five (5) years of related experience. Five (5) years of experience must include: Agile, Waterfall, and Scrum project management practices; Implementing global payroll or HR projects; Program management coordination; Project Management; Ensuring program delivery, billing, invoicing, contract management, and efficiency for implementations; Planning and setting project milestones and deliverables; Meeting in-country partner network and compliance requirements; and Setting performance expectations and productivity goals.

QUALIFIED APPLICANTS: To apply for this position, please respond to requisition 250764 at http://jobs.adp.com. Alternatively, applicants may mail their resume to the following address referencing requisition 250764: 1 ADP Blvd. |MS 248| Roseland, NJ 07068.