at Northwestern University in Evanston, Illinois, United States
Job Description
Job ID49540
LocationEvanston, Illinois
Department: Music Administration
Salary/Grade: EXS/7
Job Summary:
The Manager of Academic Operations is an integral part of the Bienen academic support team, providing primary administrative oversight and leadership of the two academic departments: Music Performance and Music Studies.This position is the senior administrator of academic operations for the programs and departments, supervising administrative staff and serving as central liaison to the department chairs, program coordinators, faculty, and students, in order to build cross-departmental expertise, surface and implement best practices, and enhance operational excellence in financial stewardship, course planning and logistics, and academic support. Develops performance metrics to measure and refine operations, maintaining a high level of satisfaction across all areas. Represents the departments in internal and external administrative affairs by exchanging information and making recommendations.
Please note: Evening or weekend support may be necessary to support the dynamic performance needs within the school.
Specific Responsibilities:
Administrative Management & Support
*Supervise program staff in supporting and fostering high levels of customer service in the operational, financial, and business functions of department
*Co-lead a team of administrators focused on implementing cross-departmental practices to enhance the customer service and support for academic events across the School.
*Act as key liaison for department chair(s) and program coordinators with key administrative offices.
*Manages day-to-day operations in areas of financial management, human resources management, faculty support, compliance and strategic guidance;
*Supports and oversees program/departmental temporary payroll needs in coordination with the Business Office; manages employee timesheet approvals for regular and temporary program staff;
*Administers and maintains existing strategic operation plans; sets department administrative objectives; works collaboratively with other managers to unify and optimize administrative operations;
*Makes observations to identify consistency, identify best practices and make recommends action plans to improve administrative operations and align staffing structures and department services to relieve faculty of administrative tasks to form a nimble, flexible administrative organization;
*Hire and train full-time employees in areas of NU financials, course logistics, and academic event support.
*Supervises 4-7 staff
Budget & Financial
*Oversees all financial transactions, including faculty reimbursement and program/department purchases. Works with Business Office to create annual department and program budget forecast, reconcile monthly budget reports, and provide metrics related to administrative and operational productivity
*Works with the program staff to ensure prompt payment of invoices, researching errors/delayed transactions, monitoring open encumbrances & deficit chart strings.
*Participates with Department Chair(s) and faculty program coordinators in budget planning process under the general direction of the Associate Dean for Administration, Finance, and Planning.
Events Support (Communications & Outreach)
*Coordinates and directs staff in the planning, development, and on-site operations of department and program sponsored and hosted events, including: departmental meetings, master classes, seminars, colloquia, and other recruiting or engagement events.
*Coordinates staff operations team in execution of annual school curricular events, including ensemble auditions and competitions.
*Oversees departmental communications; ensures proper coordination and socialization of scheduled events across administrative teams to ensure strategic engagement of critical stakeholders, including: dean's office, concert management office, and advancement.
*Provides metrics on success and makes recommendations for improvement
Faculty Support
*Supervises the on-boarding and orientation for new faculty and PhD students including but not limited to: facilities, budget policies, practices and regulations, technology purchases.Supports program staff in the integration of full- and part-time faculty within the Bienen academic community.
*Coordinates colloquia & seminar and faculty travel planning across all programs, ensuring communication with all administrative and academic stakeholders.
Course Support (Student Support)
*Oversees all operational aspects of teaching and course support logistics for performance and academic courses.
*Collaborates... For full info follow application link.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.
