at Press Ganey Associates LLC in Chicago, Illinois, United States
Job Description
Company Description
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.
Simply put, we are vested in our clients' success, and dedicated to helping them understand and improve every dimension of the patient experience.Job Description
The Director, Product Management, is responsible for executing the strategy and development plan for clinical products. The role is responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with IT, sales, marketing, and others to develop industry leading, customer centric, solutions to market.
Duties and Responsibilities
Develop, manage, and execute clinical portfolio product strategies.
Work with cross-functional teams to develop and execute clinical portfolio development plans.
Understand and effectively communicate the current product's capabilities including use case application, content, product positioning, product feature/function and differentiators, competitive landscape, legal agreements and regulatory requirements.
Provide input into the development of marketing and training materials.
Work with technical engineers and other professionals to ensure that products meet the needs of clients.
Maintain product roadmap for the clinical portfolio.
Evaluate client requirements, collection and dissemination of information needed to produce and deliver product.
Determine product growth potential and manage technical investments based on product lifecycle.
Define measurable goals of new product releases, whether growth, usage, customer satisfaction or user migration
Facilitate product assessments and SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis relative to competitors and industry trends.
Engage in client relationship building by understanding and servicing the unique needs of clients.Qualifications
Required | 5 + years of clinical nursing experience, quality outcomes management, etc.
Preferred | 2+ years of experience in product management, product development or program management.
Advanced healthcare, technical and product knowledge.
Expertise in developing strategy, business case and marketing requirements.
Ability to execute product strategy initiatives across various teams.
Ability to lead product team focused on ensuring maximum value and efficiencies and drive innovative product development from ideation to product launch.
Ability to work with development teams to define and guide customer centric solutions.
Experience evaluating product revenue growth opportunities.
Ability to perform expert product demonstrations.
Proficiency with user experience, user design and user research tools.
Excellent verbal and written communication skills
High-level executive presence for client facing engagement.
Strong analytical and problem-solving skills.
Proficient in Microsoft Office applications, video conferencing and product management software
Education
Position requires at minimum, a master's degree.
If the master's degree is in a field other than nursing (i.e. business, computer science, engineering, etc.) it is required that the bachelors degree is in nursing.
Special Working Conditions
May travel 25-30% of the time for client engagements or company activities.
Willingness to work outside business hours to meet deadlines, as needed.
Special Physical Requirements
The person in this position frequently verbally communicates with other associates and clients. Must be able to exchange professional and accurate information in these situations.
This role requires consistent operation of computer equipment for prolonged periods of time.
Additional Information
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint... For full info follow application link.
Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
