at Davidson Hotels & Resorts in Chicago, Illinois, United States
Job Description
Property DescriptionAre you ready to take your hospitality career to new heights? Join the team at Hyatt Centric Chicago Magnificent Mile, a premier hotel in the heart of downtown Chicago! As a vibrant and modern property, we are seeking passionate individuals to be part of our team. Located just steps from the iconic Magnificent Mile, our hotel offers an unparalleled experience for both guests and employees alike. With sleek and contemporary design, state-of-the-art amenities, and a commitment to exceptional service, Hyatt Centric Chicago Magnificent Mile is the perfect place to advance your career in the hospitality industry. As a member of our team, you will have access to opportunities for growth and development, as well as a supportive and inclusive work environment. Join us and be part of a team that is dedicated to creating memorable moments for our guests. Apply now to join our Hyatt Centric family!
Overview
Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.
Key Responsibilities:
- Manage and lead the guest services team, including front desk, concierge, and bell staff
- Ensure the smooth check-in and check-out process for guests
- Handle guest inquiries, concerns, and special requests in a timely and professional manner
- Train and mentor staff to deliver exceptional guest service
- Monitor and respond to guest feedback and reviews
- Collaborate with other departments to enhance the overall guest experience
- Implement and maintain guest service standards and procedures
- Resolve guest complaints and issues to ensure guest satisfaction
Qualifications
- Bachelor's degree in Hospitality Management or related field preferred
- Previous experience in guest services or hotel management
- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- Proven ability to deliver exceptional guest service
- Attention to detail and the ability to multitask in a fast-paced environment
- Proficient in hotel management software and technology
- Positive attitude and passion for creating memorable guest experiences
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Three Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
