Temporary Home Office

at Follett Higher Education Group Inc in Westchester, Illinois, United States

Job Description

Temporary Home Office
Westchester

Position Overview
While working in a dynamic and fast-paced call center environment, the Call Center Representative responds to customer inquiries via phone and/or email providing the appropriate and timely response and entering relevant data into the system. Our customer base includes students, parents, and other consumers purchasing, renting, and selling course materials in the K-12 and/or higher education markets. This is a long-term (up to 3 months) temporary position with a flexible schedule!
Responsibilities
Ability to Deliver outstanding customer service by following our contact handling guidelines via phone and/or email to address customer concerns.
Explain processes, policies, and procedures to customers as needed.
Able to leverage and use resources to research and resolve issues and resolve issues that may not be clearly defined.
Identify and handle escalations properly.
Process orders and provide status updates.
Take ownership of contacts and follows-through until the matter is closed.
Communicate with Follett internal customers for assistance.

High School or General Education Diploma.
Beginner to intermediate proficiency in Microsoft Office products and computer literacy.
Minimum of six months prior job history in a customer-focused environment.
Ability to work in a fast-paced environment and able to multi-task.
Strong Customer service skills.
Must have excellent verbal and written communication skills.

Equal opportunity employer.  This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.