Patient Service Representative-Occupational Health

at Northwestern Memorial Healthcare in McHenry, Illinois, United States

Job Description

Location McHenry, Illinois
Business Unit Northwestern Medical Group
Job REQID 121461
Job Function Customer Service
Shift Day Job (1st)

Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$6,000 Student Loan Repayment ($3,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay
Description
**This is a Casual position for the Occupational Health clinic located on the McHenry hospital campus and will require travel to provide coverage to other locations (Huntley, Woodstock & Lake Forest). This position is as needed for coverage of vacation and sick leave. It will be an 8 hour shift with earliest shift being 6:45a-3:15p and the latest shift being 8:30a-5p. Occupational Health clinic is open Monday through Friday, no weekends or major holidays.**
The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
Responsibilities:
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
Completes check-in/out functions as directed.
Confirms and updates patient identification and demographic/insurance information.
Completes patient registration as needed.
Obtains patient consents/authorizations.
Collects co-payments, past due balances and point of service payments.
Posts payments, process billing information and perform "end of day" cash drawer closing.
Keeps waiting area clean and comfortable.
Informs patients of any delays or changes in appointment status.
Schedules appointments as necessary.
For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
May perform other duties as assigned.

Qualifications
Required:
High school diploma or GED equivalent.
Zero (0) to two (2) years experience in a customer service position.
Preferred:
Bachelor's degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.