at Ann & Robert H. Lurie Children's Hospital of Chica in Lake Forest, Illinois, United States
Job Description
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
LocationAmerican Dental Associates (ADA)
Job Description
Clinical Job Functions:
1. Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
2. Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
3. Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
4. Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
5. Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
6. Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
7. Other functions as assigned.
Knowledge/Skills/Abilities
8.High school diploma or equivalent required.
9.A minimum of two years general office or administrative experience preferred. Hospital or physician office experience preferred.
10.Proficiency in Microsoft Office Suite applications.
11.Ability to operate standard office equipment and resolve standard problems.
12.Excellent communication skills, written and verbal.
13.Ability to prioritize projects and strong problem-solving skills.
14.Demonstrated attention to detail, accuracy, and discretion.
15.Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.
Administrative Professionals Core Competencies
Accountability
Acknowledges and assumes responsibility for one's actions within their role Exhibits willingness to report, explain, and be answerable Demonstrates a high level of care, accuracy and thoroughness
Effectively and efficiently manages time, efforts, and workload
Takes ownership of one's work
Communication
Demonstrates good written, oral and listening skills
Clearly conveys and receives information and ideas through a variety of media in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback
Keeps others informed as appropriate
Readily shares information, knowledge and personal strengths with others
Continuous Learning Applies performance measures to everyday work, not just for the annual review
Pursues training and development opportunities consistent with career objectives
Participates in activities that improve own skills and capabilities
Applies positive and negative lessons to improve personal effectiveness Masters new ideas with minimal oversight
Incorporates new information and concepts quickly and automatically
Professionalism
Creates and fosters collegial relationships to facilitate projects and/or common goals
Presents self to colleagues and patients/internal customers in a manner appropriate for the workplace
Remains positive, flexible and productive through changes, transitions, and difficult situations
Adapts well to changes in assignments and priorities; modifies behavior or work to respond to new information, conditions or unexpected obstacles
Dresses speaks and interacts to represent oneself, department, and the hospital in a positive light
Service
Determines the wants and needs of patient/internal customers and acts accordingly
Responds in a manner that provides satisfaction for the patient/internal customer with the resources available
Provides excellent customer service
Role-based Competencies
Accuracy and Attention to Detail
Effective Communication
Managing Multiple Priorities
Office Administration
Problem Solving
Process Improvement
EducationHigh School Diploma/GED (Required)
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays... For full info follow application link.
EEO/AA Employer/Vets/Disability
