at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Customer Service Representative - Orthopedic Clinic
Customer Service Representative - Orthopedic Clinic
Hiring Department: Orthopedic Clinic
Location: Chicago, IL USA
Requisition ID: 1024817
Posting Close Date: 4/20/2024
Position Number: CF1558
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of .
Description:
Under general supervision, performs intermediate-level customer service functions, including assistance with the customer satisfaction program, complaint processing, check in and registration, performance improvement activities and payment processing.
Duties & Responsibilities:
Reception, Scheduling and Information Services:
Accepts, screens and routes incoming calls.
Makes appointments in person and by telephone.
Consults with related departments in order to coordinate efficient and expedient access to services.
Provides accurate information related to Department and Medical Center services and functions to patients, visitors and staff.
Responds to more complex inquiries related to scope of services available, policies and procedures for patients, visitors and staff.
Collects and verifies customer information, in the electronic medical record, in order to expedite delivery of services.
Customer Satisfaction and Complaint Processing:
Assists with orientation and ongoing training of staff in customer service
Responds to complex complaints received at the departmental level and routes them appropriately.
Conducts primary research of complaints received.
Produces/formats correspondence for follow-through/tracking of complaints received.
Greets, assists and directs patients, visitors, and staff.
Conducts assessment of customer service needs and makes arrangements to ensure needs are met.
Collect customer payment and process. Reconciles payments, notifies management of discrepancies.
Data Entry:
Verifies, inputs, retrieves and/or reconciles data (e.g. registration, insurance, charges, etc.) using automated and manual systems.
Runs basic reports to verify/reconcile data
Performance Improvement:
Reviews and evaluates primary performance data.
Participates on departmental and/or interdepartmental customer satisfaction teams as required.
Other:
Inventories and orders supplies.
Assists with projects.
Monitors compliance to Departmental, Hospital and regulatory standards.
Assists other staff with support.
Adheres to and the Medical Center's Code of Conduct and remains in compliance with all required trainings
Other related duties as assigned
Minimum Qualifications Required:
1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2)... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
