at Marriott in Springfield, Illinois, United States
Job Description
Job Number 24066547
Job Category Rooms & Guest Services Operations
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY :
The Senior Manager, BLT Implementation & Sustainability will be responsible for implementing and driving the BLT Discipline (4DX) plan across all US + Canada Managed brands. This resource will manage all training activities related to implementation; ensuring trainings are well-planned, well-executed, carefully communicated, effectively measured, and their sustainment planned for. This position will report to the Senior Director, BLT Implementation & Sustainability.
Experience and Education
Required
+ 4-year Bachelor’s degree from an accredited university OR equivalent years of relevant work experience
+ 5+ years experience in hospitality, lodging, or other relevant area
+ Strong consulting skills and ability to interface with Senior business leaders
+ Strong program and/or project management skills
+ Experience in training, development, and implementation
+ Experience using Microsoft Excel and PowerPoint
+ Ability to travel up to 60% of the time
Preferred:
+ Prior experience with BLT and 4DX/Covey Software
+ Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders, and external constituents; ability to influence change through these relationships
+ Experience in change and learning management
+ Demonstrated ability to operate effectively in a matrixed structure and delivering against the objectives of assignments to meet time, budget, and quality criteria.
+ Multi-lingual proficiency in English and Spanish
+ Excellent listening and documentation skills
+ Solid organizational and analytical skills for planning, coordinating and monitoring implementations
+ Ability to identify and recommend approaches to addressing risks in a positive manner
+ Ability to consistently negotiate a “win-win” outcome
+ Innovative thinker and agile learner; able to readily apply past and new learnings to generate solutions to Covey 4DX challenges and/or create new solutions
+ Leverages and promotes diversity in approach to getting work done
CORE WORK ACTIVITIES
+ Leads action planning and provides recommendations based on data from 4DX checklist in order to address gaps
+ Partners with Senior Director to ensure alignment in consistency across Brand, Continent, and Market Initiatives to pull through in course content
+ Partners with Area Director of Operations/Regional Senior Directors (ADOPs/RSDs) and General Managers (GMs) to facilitate alignment and development in communication deliverables, while focusing on the annual and ongoing prioritization of initiatives.
+ Identifies trends, successes, and areas of need or opportunity. Provides recommendations for alternative solutions.
+ Leads executive coaching sessions with property leadership and identify gaps for ADOPs/RSDs
+ Drives multiple priorities and aligns to accountable resources goals and objectives, can be implemented and sustained in the Market, and completed within the parameters of agreed upon project scope
+ Identifies gaps and documents trends in training processes and develops strategies to improve both training implementation tools and processes and team performance
+ Drives multiple priorities and algins to accountable resources goals and objectives, can be implemented and sustained in the Market and completed within the parameters of agreed upon project scope
+ Manages standard training implementation and sustainment and reflects change management methodologies (with goal of making implementations as effective as possible)
+ Collaborates and consults with Franklin Covey Senior Leaders, Area Vice Presidents (AVPs), and ADOPs/RSDs, and hotel stakeholders to capture feedback, resolve issues, and facilitate cross-group discussions and incorporate that information into implementations
+ Executes training with leadership, lead reporting, evaluations, and needs analysis
+ Manages appropriate utilization of trainings while managing costs and supporting business objectives
+ Monitors and manages the implementation process of properties; determine risks to the success of the property activation and manage escalation programs and processes
+ Leads property teams to carry out process of Wildly Important Goals (WIGs), lead measures, and scoreboards as needed
+ Partners with corporate and project leadership teams and make recommendations for project direction to achieve results
+ Creates metric mechanism for tracking red hotels, and remains accountable for providing recommended action plans to market AVPs
+ Partners with Covey/ADOPs/RSDs to support logistics for Covey 4DX roll out sessions
+ Perform other duties as assigned
LEADERSHIP COMPETENCIES
Create Belonging -Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.
+ Monitors partner/customer satisfaction; anticipates and responds to feedback.
+ Uses effective communication strategies to build and maintain relationships.
+ Seeks out differences in perspective and creates a friendly and welcoming environment.
+ Maintains awareness of evolving partner/customer and associate needs.
Develop Others -Develop diverse, inclusive, and high performing talent and teams
+ Models and coaches team on scope of decision making authority and ensures clear leadership accountabilities are in place.
+ Reinforces an environment that supports feedback and ongoing development by communicating and modeling clear performance standards.
+ Brings together the appropriate mix of associate knowledge and skills by leveraging professional networks to attract top talent, supporting recruitment and on-boarding efforts, and coaching others on effective hiring decisions.
+ Promotes inclusion and engagement; identifies and reports concerns related to equity and fair treatment, giving all associates the opportunity to achieve their full potential.
Lead Change -Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.
+ Models courage, flexibility, and optimism when managing multiple demands or changing priorities, communicates need for change, how it impacts work, provides resources and coaching, and adjusts team priorities as needed.
+ Determines how change impacts stakeholders and communicates concerns to leadership.
+ Makes complex decisions by collaborating with others, seeking and sharing information with others, identifying and evaluating alternatives, and involving and gaining support from key stakeholders.
Learn & Excel -Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.
+ Sets career goals and identifies development areas for self and others; uses resources and challenging assignments to help achieve goals and develop self and others.
+ Gathers, shares, and uses information about industry and discipline trends, competitors, and best practices.
+ Maintains advanced technical knowledge and skills to model and coach others on completing complex technical assignments, solves advanced technical assignments, solves advanced technical issues, and identifies and communicates innovative technical approaches or business functioning.
Deliver Results -Set ambitious goals, create alignment, and drive execution
+ Creates an environment that encourages accountability, high standards, innovation, and has clear performance expectations.
+ Sets and tracks goal progress for self and others, communicates key milestones and deadlines, breaks down barriers to accomplishing wo
