at Salesforce in Chicago, Illinois, United States
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryEmployee Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Love helping others thrive and have the best careers of their lives? Our Salesforce Certification team ensures our Salesforce customers and partners are enabled and certified to work with Salesforce products.
As a member of the Salesforce Certification team, you will be responsible for designing, developing, implementing, and maintaining role-based and product-based certifications and assessments. You will manage end-to-end certification development and will be responsible for the quality of the assessment and program. You will identify, collaborate with, and maintain relationships with key experts and stakeholders across the company and within the partner community. You will work closely in a team environment to ensure that certifications are aligned with the appropriate enablement and resources. You will contribute to the overall growth of the certification program through your involvement in projects focused on continuous improvement of the infrastructure, tools and processes, communication, and community.
Job Responsibilities
Manage the end-to-end exam development process and be responsible for the quality of the content developed.
Manage/Lead MQC (Minimal Qualified Candidate) definition for multiple choice exams
Manage/Lead the JTA (Job Task Analysis) process and workshops for multiple-choice exams
Facilitate Item Development workshops and Technical Review sessions.
Review exam performance and conduct in-service analysis as needed
Manage timelines, resources, deliverables, and communications for certification development projects. Edit test items and work with the certification development team to ensure that the item-development and editing process is completed in a timely manner, that content fits and fulfills approved examination outline/specifications, and that exam questions are consistent with psychometric standards and English standards of grammar and spelling.
Monitor the quality, performance, consumption, and value of certifications and assessments by gathering feedback from and presenting solutions to stakeholders. Respond to feedback from exam candidates and contribute to the overall growth of the certification program and community.
Identify, recruit, collaborate with, and maintain a network of Salesforce professionals to act as SMEs who you collaborate with to facilitate item writing, item technical review and approval sessions, psychometric standards review, and user acceptance testing.
Ensure alignment with related certification or accreditation exams and work closely with the content development team to ensure that the appropriate training materials and resources are aligned with the exams.
Assist with activities related to customer focused Salesforce events, such TrailheadX, Dreamforce, and World Tour events.
Certification Development Experience:
5+ years of certification development experience. Degree in relevant field such as I/O Psychology, Psychometrics, Measurement/Evaluation, Assessment, or work experience equivalent such as Credentialing.
Required Skills
Experience with testing principles and statistical concepts (psychometric analysis) as well as experience writing questions (test items) for certification exams.
Able to navigate and balance the needs of the business with the academic application of test development processes and best practices.
Outstanding attention to detail, especially with regards to content and item management, version control,... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
