at PREGIS INNOVATIVE PACKAGING LLC in Elk Grove Village, Illinois, United States
Job Description
Pre-Press Desktop Support
Elk Grove Village, IL 60007, USA
Req #2306
Tuesday, March 19, 2024
We're Not Just in the Packaging Business-We're in the "Wow" Business
Pregis is Hiring!
Why Join Pregis?
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, is the company for you. Check out the to learn how sustainability and social responsibility is at the very core of our company DNA.
Summary of Job
Under the direction of the Customer Service Manager, the Pre-Press Desktop/Customer Service Rep is responsible for administering customer service function to EverTec clients, job planning, and administrative duties, in accordance with TMS's policies and procedures.
Essential Functions and Responsibilities
Able to communicate with internal and external customers about product lines and workflow, including but not limited to design principles, printing and converting processes.
Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
Provides outstanding customer service through both oral and written communications.
Maintains existing customer relationships and works to create and foster new customer relationships.
Prepare and processes request for quotes, orders, and sample requests.
Prepares and manages purchase order change requests as needed.
Prepares customer art files for proofing and press readiness.
Design, cut down and assemble mockups and proofs as needed.
Communicates fully with internal and external customers and follows-up promptly with quotes, requests, orders, and other tasks.
When appropriate, advise customers on best strategies to achieve their desired outcomes.
Communicate customer order requirements to the operational value stream in a concise and articulate manner.
Monitor Jobs in the system for accuracy.
Other duties as assigned.
Competency (Knowledge, skills, and abilities)
Excellent communication skills
Outgoing Self-starter who can work independently.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Ability to think quickly and solve problems.
Attention to detail is a must.
Environment
Exposure to moving equipment.
Office environment
Noise may exceed 85dB+
Personal Protective Equipment required.
Physical Characteristics
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Position Type
Full-time
Hours-Normal business hours
Occasional overtime
Education and Experience
3-5 years experienced in the Printing industry as it relates to customer relationships, their requirements with relation to job planning, logistics, proofing, and billing.
2-3 years of desk top graphic design exp in Adobe Illustrator, photo shop ect. Ability to work in templates, make minor copy alternations of single to 4 color process work.
Sales administration experience preferred.
Proficient with computer and MAC. Experienced in the Microsoft Office suite of software, specifically Excel and PowerPoint.
Experience with SAP, and or an ERP and CRM systems preferred.
Experience designing and outputting 4 color mockups and proofs. Cut down and assemble as needed per client specifications.
Creative and Structural Design experience a plus.
#EVT
Diversity and Inclusion
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis.We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Affirmative Action/EEO Statement/Inclusion
Visit us at for more information about Pregis LLC.
Other details
Job Family
Customer Service
Job Function
Customer Service
Pay Type
Salary
Elk Grove Village, IL 60007, USA
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We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements
