CLERK V - ACHN STROGER - ORAL HEALTH - DAYS

at Cook County Government in Chicago, Illinois, United States

Job Description

Job Posting:Apr 19, 2024, 4:16:54 PMClosing Date:May 3, 2024, 11:59:00 PMFull-timeShift Start Time:8:00A.M.Shift End Time:4:00P.M.
Collective Bargaining Unit:AFSCME 1111 Health and Hospital SystemsPosting Salary:$21.28 STARTING HOURLY
Organization:Health and Hospital Systems

LOCATION - STROGER HOSPITAL - ACHN - ORAL HEALTH
TIME - 8:00 A.M. - 4:00 P.M.
Job Summary
The Clerk V serves as the first contact point for patients and visitors to the dental clinics. Interacts directly with patients daily in a high volume clinic in accordance with the general policies and standards of performance established by the clinic. Elicits detailed patient protected health information as it relates to the registration, discharge, and scheduling of patients. Answers a high volume of calls and routes them appropriately. Works as a member of a larger team both within and outside of the health center. Under general supervision this position performs a variety of clerical functions requiring discretion and independent judgment. At all times the clerk should command a professional, friendly and polite manner. As part of the dental team the clerk's role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the system, the center, and the department's strategy, goals, and values.
Typical Duties
Complies with documentation requirements. Submits documentation required by the administration
Supports outreach and educational projects operated by the organization and provides oral health clinic information to community groups as occasions arise and schedules permit
Participates in the marketing of the oral health department to the community
Meets or exceeds all productivity expectations of the Chair of the Department of Oral Health
Maintains high standard of customer service and participates in the training and development of the dental team. Assists in educating both the patients and clinic staff
Assists in the referral of clients to the appropriate community and health resources
Consults with Chair of the Department of Oral Health and other staff Dentist and Physicians when necessary to coordinate care with other services
Participates in orientation of new staff and students
Develops and maintains a basic knowledge of services available at the Cook County Health and Hospitals System (CCHS)
Assists patients in keeping their oral health appointments
Demonstrates adherence to HIPAA and National Patient Safety Goals
Participates in quality improvement activities to assess, monitor and improve program services
Participates in mandatory in-services and drills, attends staff meetings and other trainings including appropriate age specific educational trainings offered on a regular basis for professional development
Reports all unusual occurrences that may involve the safety and well-being of the clients, patients and/or co-workers, directly to the supervisor and/or Safety Officer
Performs duties in a prioritized, organized and orderly manner to maximize clinic efficiency and productivity
Maintains orderliness and cleanliness of work areaAssists with the department in various areas
Assists with the department in various areas in order to meet their departmental goals
As a member of the health care team, exemplify an example in attitude toward patients and staff, thereby, performing duties with respect, dignity, privacy, and modesty to the patients
Greet and care for all patients and visitors to the clinic in a polite and courteous manner at all times
Manages all inquiries both in person and on the telephone in a polite and professional manner
Consistently aware of patient confidentiality and data protection
Schedule patient appointments and assist with referrals accordingly
Assists patients in need of help, i.e. handicap, pediatric, etc.
Maintains and accurately file records and update patient information
Ensures all notes and information are available to coincide with appointments and up to date forms such as HIPAA, Patient Information, and Medical History forms are completed, signed and dated correctly
Provides courtesy calls and sends out appointments and reminders to patients
Proactively deal with all complaints in line with company policy
Performs independent procedures as delegated and directed by the Dentist in accordance with state regulation and law and department directive and protocol
Receives and places necessary telephone call consistent with professional matters, clinic business and patient care of the Department
Ensures the proper disposal of all contaminated or potentially contaminated materials in accordance with department directive, system policy as well as state and federal regulations (s)
Participates in appropriate health promotion/disease prevention activities, both on-site and off-site as... For full info follow application link.

COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER