at Camping World in Lincolnshire, Illinois, United States
Job Description
It’s fun to work in a company where people truly BELIEVE in what they are doing!
We’re committed to bringing passion and customer focus to the business.
Camping World is seeking a Customer Care Team Agent for our growing team.
Our Good Sam RV ProCare Mobile Repair Team has a fantastic opportunity to become a true partner in helping us grow our business. We are looking for driven and high-energy Customer Care Representatives who work remote and are responsible for processing customer inquiries, scheduling appointments, and providing exceptional customer service to customers who are looking for Mobile RV Repair information through phone or email.
What You’ll Do:
+ Answer all customer calls promptly and professionally – while discussing and identifying the problem the customer is having.
+ Promptly schedule the customer appointments and follow up with each customer to ensure that they are kept informed. Owning the customer from start to finish is required – communicating with them and updating them throughout the process.
+ Ensure that the platform being used is kept up to date, accurately reflecting all interactions with the customer.
+ Identify the appropriate response and strategy to solve customer issues as quickly as possible.
+ Various special projects, as assigned
+ Completes other duties as assigned
What You’ll Need to Have for the Role:
+ High school diploma or equivalent; college degree or some college preferred
+ 2 + years of customer service and/or 1-2 years related experience. Call center experience preferred
+ Strong oral and written communication skills with the ability to communicate at all levels of the organization
+ The ability to work under pressure and manage multiple tasks at one time.
+ Strong decision-making abilities
+ Basic computer knowledge and ability to learn in-house computer programs essential
+ Ability and desire to learn about marine, watersports, hunting, camping, and fishing product lines
+ Successfully collaborate with team members and other personnel throughout the Company.
Pay Range:
$14.00-$17.68 Hourly
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
