Customer Service Representative

at Teksystems in Harvard, Illinois, United States

Job Description

Description:

- Process incoming customer orders

- Create Sales Orders

- Create ship release with dates and special instructions

- Work with Supply Chain Manager to ensure raw materials will be in inventory

- Work with Production Planning to obtain Production Date

- Create Manufacturing Order )

- Proof read for accuracy

- Follow up on active orders to ensure compliance with deliver date

- Create export paper work

- Review Customer invoices

- General sales support

- Assist in answering incoming calls

- Provide sales forecasting

- Work alongside Inside Sales to facilitate customer orders

- Maintain customer account database

- Maintain customer item numbers

- Submit Quoting requests to Business Analyst

- Create job estimates in conjunctions with Business Analyst

- send and follow up on Quotes with customers

- handle and process Customer Complaints

- Participate in Scheduling meeting

- Other duties may be assigned

Skills & Qualifications:

Must Have:

- 2-5 years of Customer Service experience

- Computer skills (outlook, basic excel, word)

-HS diploma

Nice to have:

- custom order experience

- manufacturing experience

- advanced excel

Soft skills:

-attention to detail

-can work independently towards team goals and work on a team

-Change agility

-reliable

-efficiency and accuracy

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.