at Carlson Wagonlit Travel in Minnetonka, Minnesota, United States
Job Description
Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is "yes", we should talk.
Many of the world's best known and biggest companies and governments around the globe rely on CWT to keep their people connected - anywhere, anytime, anyhow - by providing an efficient, safe and secure business travel experience.
Be at the heart of our business
As a Team Leader, you will provide outstanding leadership and coaching to travel professionals who are dedicated to excellent customer service to defense & government travelers before, during and after their official travels. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
And as part of the Traveler Experience Defense & Government organization, you'll be at the forefront of providing that exceptional experience.
On a day-to-day basis, you will:
*Drive change and employee engagement through effective communications
*Use data to monitor counselors' activity and trends to provide ongoing performance feedback for delivery of excellent customer experience
*Demonstrate your business acumen and leadership
*Coordinate and facilitate basic management approaches for work scheduling, prioritizing, and process execution for day-to-day work
Sound exciting? Welcome to a culture of caring
Joining CWT means becoming part of a collaborative, close-knit, global community. Our "people first" ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.
Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.
We actively look for people who bring a positive attitude to work with them and that's reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here - which explains the long careers of so many of our colleagues.
Speaking of longevity, CWT been in the travel industry for 150 years (and counting). We're proud of our history and even more excited about where we're going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.
We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.
As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
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Qualifications
Let's grow together
The defense & government travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting and innovative than ever before. If you're looking to learn and grow in your career on the frontline of this exciting industry, we'll be there to support your journey and give you all the tools you need to excel.
The experience and attributes we're looking for in new team members include:
*University degree or equivalent work experience
*4+ years working in a customer service environment
*Advanced knowledge of GDS (Sabre or Amadeus)
*Travel industry experience/contact center experience preferred
*Genuine passion for high-quality customer service - we care about our customers and it's important to us that you do too
*Excellent verbal and written communication skills
*Strong teamworking skills
*Expert knowledge of customer service satisfaction requirements
*Willingness to learn and grow!
What's in it for you?
There are all kinds of advantages to joining the CWT community. We hope these things have already won you over - but just in case, here are a few extra, important details you probably want to... For full info follow application link.
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.
