at NorthShore University Health System in Chicago, Illinois, United States
Job Description
Position Highlights:
Position: Patient Scheduling Representative I
Location: Chicago, IL
Full Time
Hours: Monday-Friday from 8:30am to 5pm
Benefits:
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, and Vision options, including Domestic Partner Coverage
Tuition Reimbursement
Free Parking at designated locations
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
ESSENTIAL DUTIES AND RESPONSIBILITIES
The responsibilities listed below are representative of the position and are not all-inclusive.
* Demonstrates a commitment to the mission of Swedish Hospital and the Swedish Medical Group by demonstrating a customer service orientation and adheres to all responsibilities and standards of the hospital and Medical Group.
Primary Duties
Follows the AIDET model by consistently demonstrating professional and customer service focused behavior at all times, including manner of communication, responsibility and appearance.
Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
Accurately, appropriately and efficiently schedules appointments for multiple offices within the Foster Medical Pavilion's SCMG groups and adheres to specific department guidelines and protocols, ensuring service excellence at all times.
Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
Gathers complete and accurate patient type, demographic and billing information. Pre-registers patients in a timely and efficient manner.
Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary.
Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
Attends meetings regarding community, hospital and SCMG events and classes.
Responsible for generating reports/letters in an accurate, efficient and timely manner.
Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.
Performs other duties as requested by the Call Center Manager.
ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION
Patient Name and Demographic information
Financial information
Ability to View Patient's Record
NOTE: Computer system access is assigned based on Manager's access level request and on the minimum necessary as described in this job description. Approval for level of access is given by the system administrator or Manager of the department that has ownership of system/module. See Computer system Access controls policy.
QUALIFICATION/BASIC JOB REQUIREMENTS
Education & Experience
High School graduate
Preferred one year experience in scheduling.
Knowledge & Skills
Excellent interpersonal and customer service skills.
Excellent phone voice - proper grammar, diction
Basic knowledge of medical terminology, anatomy & physiology and coding.
Knowledge of clinical office or department general policies and practices.
Keyboarding at 45wpm.
Meditech experience a plus.
Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements.
Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands
Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.
Ability to interact positively and effectively with multiple departments.
Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.
INTERNAL AND EXTERNAL CONTACT
Patients and patient family members
Physicians and Physicians Office Staff
Swedish Covenant Medical Group employees
Ancillary departments
Switchboard staff
Medical Records
ENVIRONMENT
Ability to safely lift and move up to 50 pounds
60% sitting
20% standing
20% walking
The above... For full info follow application link.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
