Experienced Manager, Organizational Change Managem

at BDO USA, LLP in Oak Brook, Illinois, United States

Job Description

Job Summary:
This role will manage a team of user advocates, leading organizational change management (OCM) efforts for technology and process improvement projects. The individual in this role will be responsible for providing leadership around the creation and implementation of strategies and plans to increase user adoption and minimize overall business risks. We are looking for a leader with the ability to define and execute the strategy that makes complex change easy for users and stakeholders while driving behavioral and mindset shifts. Critical for this role is the ability to lead projects, build relationships, apply critical thinking, and take the initiative to drive results. As a successful change consultant, the individual in this role will use influence and innovation to maximize adoption and ensure a positive change experience.
Job Duties:
Change Management Leadership: Manages and oversees the development and execution of a change management strategy and plan within the internal and client project team
Organizational Impact Assessment: Guides and assesses impact of technology or process change on the individual and business to formulate the change management strategy
Culture Change: Leads a project team to identify and address resistance and change readiness challenges
Communications Management: Guides and assesses communication needs, channels, and delivers key messages; plans, drafts and executes marketing, training, support, and feedback communications
Learning and Development: Guides and assesses organizational learning capabilities; conducts training needs assessment, designs curriculum, develops training materials for system implementations and process changes
Training and Workshops: Leads and facilitates instructor-led, virtual, and 1:1 executive training sessions as well as strategy and envisioning workshops
Project Management: Manages the budget and timeline for change management activities and supports on-time delivery, finds and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment
Other duties as required
Supervisory Responsibilities:
Supervises the day-to-day workload of the team on assigned engagements and reviews work product
Leads, coaches and educates the team in applying concepts and principles and staying focused on quality, predictability, flow and velocity of development
Acts as mentor to team, as appropriate
Acts as career advisor to associates, senior associates, and managers
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelor's degree, required; with a focus in Organization Change Management, preferred
Experience:
Six (6) or more years of experience in Change Management, Organizational Development, Learning Solutions, Talent Strategies, Communications and Training Design and Development, User Enablement, or equivalent human capital consulting role, required
Five (5) or more years of consulting experienced in Technology Implementation, Communications and/or Training Design and Development, User Enablement, or equivalent, required
Five (5) or more years of experience setting direction, developing, and leading projects while developing strategies that improve user adoption and manage end user expectations, required
License(s)/Certification(s):
Certification with Prosci ADKAR Model or similar framework, preferred
Software:
Excellent computer skills and proficient in the use of Excel, Word, PowerPoint, and Outlook, required
Experience implementing Office 365 (M365), Data Analytics, Custom Applications, CRM, or ERP, preferred
Experience with Camtasia, Articulate Rise, Vyond, Adobe Creative Cloud or other video creation/editing tool, preferred
Language:
N/A
Other Knowledge, Skills & Abilities:
A track record of managing teams and projects within a software solutions environment
High energy, excellent communication, and presentation skills, both verbal and written
Excels at operating in a fast-paced technical environment
Self-motivated and willing to take on new initiatives
Ability to manage multiple projects and initiatives
Keywords: Organizational Change Management, OCM, Training, User Enablement, User Experience, Communications, Internal Marketing, Impact Assessment, Process Integration, End User Support, Executive Adoption, Learning Solutions, Talent Strategies, Human Capital, Team Development

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.