at Insight Global, LLC in Chicago, Illinois, United States
Job Description
Job Description
This Business Process Engineer will be working for a rapidly growing mobility operations company that provides professionally managed vehicles to career drivers and software company partners in this global smart mobility industry. They provide cars and assets for ride hailing and on demand travel needs. They have fairly limited documentation where the goal is to document the current processes and work with stakeholders to understand their workflows and create from scratch business documentation. They will help define and build out customer service and AR functions/teams.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Business Process Engineering experience (5+ years)
Process improvement (Six sigma, scrum mindset)
Map out as is business processes
Understand reporting, what are key data attributes needed for future decisions to be made/KPIs monitored
- Project Management
- Understanding of Accounts Receivable
- Understanding of international business processes
- Understanding of customer service operations
- Understand a ticketing system
- MS Suite and Google suite (Dynamics and business central)
- Bilingual Spanish speaking (trilingual in Portuguese is a plus) Hubspot
Fluent in Portugese
Power BI for reporting
OmniChannel communications for customer service or a text messaging channel to know how to tie that data into the ticketing system
Six Sigma
Scrum background
Local to Medellin or Bogota null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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