at Hy-Vee Food Stores in Silvis, Illinois, United States
Job Description
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Sushi Clerk
Department: Hy-Chi
FLSA: Non-Exempt
General Function:
As a Sushi Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies:
+ Partnerships
+ Growth mindset
+ Results oriented
+ Customer focused
+ Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
+ Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
+ Makes an effort to learn customers’ names and to address them by name whenever possible.
+ Assists customers by: (examples include)
+ escorting them to the products for which they’re looking
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience
+ Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
+ Takes customer orders at the Chinese Express counter.
+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Reviews orders for the day.
+ Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
+ Reviews the status and appearance of the food for freshness.
+ Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
+ Anticipates product needs for the department on a daily basis.
+ Prepares, finishes, and replenishes product as necessary.
+ Pulls product from cooler/freezer for preparation.
+ Checks in product and puts product away Removes trash in a timely manner.
+ Adheres to company policies and individual store guidelines.
+ Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
+ Washes dishes as necessary.
+ Orders product and supplies as necessary.
+ Prices product for customers as necessary.
+ Delivers orders as needed Assists in other areas of store as needed.
+ Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
+ Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
+ Ability to do simple addition and subtraction; copying figures, counting and recording.
+ Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience:
High school or equivalent experience with Food Safety Certification and six months or more of similar or related experience.
Physical Requirements:
+ Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
+ Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision
+ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is continually exposed to raw fish, flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job:
Scale, shrink wrap machine, Telexon re-ordering machine, walk in cooler, knives and serving cases.
Contacts:
Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.
Are you ready to smile, apply today.
