at Cox Enterprises in Chicago, Illinois, United States
Job Description
The Performance Consultant is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities in order to ensure client and revenue retention and drive product utilization. The Performance Consultant owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client's needs to various departments.
The Performance Consultant works remotely under moderate supervision, responsible for protecting the revenue stream from a business model even where no long-term client contracts might exist. The Performance Consultant is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Consultant is expected to collaborate with other Performance Consultant to ensure clients with multiple products encounter a seamless and consistent experience.
These are regional positions. We are hiring multiple Performance Consultants to manage territories encompassing Illinois, Wisconsin, and Michigan . Preference will go to applicants living in these states.
What You'll Do
Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio.
Build and maintain relationships with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity.
Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving client's business processes and helps them meet their objectives.
Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
May also work with 'at risk' clients, using judgment to identify and develop an action plan to turn around and retain the relationship.
Follow standard practices and procedures to identify key barriers and core problems with their client's situations preventing them from meeting business objectives. Applies problem-solving skills and strategic insight in order to accomplish client goals.
Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives.
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results.
Closely monitor system 'red flags'/emergencies with clients and take immediate action.
Improves existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
Required and responsible for maintaining product knowledge to include new releases or enhancements to the products in their direct area of responsibility.
What's in it for you?
First, we've created an exceptional salary package, plus additional incentives. We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.
Looking for tools and training to up your game? We've got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
We believe in taking good care of our team, so you'll also have access to benefits like 401(K) with company match and quality healthcare & life insurance options.
Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.
Who You Are:
Minimum Qualifications
Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; or 6 years' experience in a related field
Preferred Qualifications
2+ years experience in a retail automotive dealership setting
2+ years managing digital marketing strategies for a single rooftop or dealer group
Proven sales acumen
Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems
Ability to effectively work with all levels at an automotive dealership or... For full info follow application link.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
