at Salesforce in Chicago, Illinois, United States
Job Description
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Job CategoryOperations
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
About the Team
The Partner Success Sales Strategy team is a high-performance team chartered with defining the future of Salesforce's partner ecosystem's capacity & capability for pre-sales & post-sales motions. Our team is responsible for ensuring that the partner ecosystem continues to have the capacity and competency required to deliver on our high-reaching growth targets.
About the Role
The Partner Success Snr. Analyst will work with the Partner Success Sales Strategy team & Partner Success leadership team to scope and deliver multi-functional transformation initiatives.
Examples of projects you will work on range from the very strategic to the very operational: Program Scorecard design, business model definition, process improvement, data modeling, data insight analysis, visualization and data processing tool development, project management, and regular business performance reviews.
You will interact with all areas of the Industries & Partners organization with regular exposure to senior leaders, as well as working closely with business partners in the technology, strategy, operation, marketing and directly with the Salesforce partner ecosystem.
The successful candidate will possess superior analytical and critical thinking capabilities, a good work ethic, ability to learn fast and handle ambiguity, and be highly collaborative. Demonstrated experience in go-to-market strategy, partner management, program design, and tracking performance through concrete KPIs is a must. We consider candidates from other business or engineering backgrounds that can demonstrate solid analytical and business capabilities.
Responsibilities:
Reporting and Data Insights:
Lead ongoing analysis of business performance to support daily operations and monthly/quarterly business reviews
Develop and deliver fact-based and decision-oriented presentations for senior leaders and regional leadership
Provide recommendations for reporting improvements and develop proof-of-concept processes for effective Salesforce and data management
Design and interpret key performance metrics to deliver insights & recommendations
Support ad-hoc dashboard and data requests, offering insights to various teams, including the partner program scorecard design, metrics update, A-B testing, and scenario analysis
Data Management
Wrangle and analyze large datasets using Salesforce, SQL/Snowflake, Tableau Prep etc, to identify and handle risks in various processes
Develop and maintain robust data validation processes to ensure data accuracy across different dashboards
Develop automation and improve process to accelerate and simplify data analysis and data processing
Dashboard Design and Maintenance:
Develop UI/UX prototypes or mockups for dashboards to improve user engagement
Design, build, and maintain interactive dashboards in Tableau and Tableau CRM, ensuring efficient performance and handling of row-level security
Build dashboard tutorials, document process flows, and establish standards and requirements for various use cases, catering to both technical and non-technical audiences
Construct and deliver comprehensive training on new and existing dashboards to diverse business units.
Develop tools and models to analyze key performance metrics
Program Management
Coordinate and lead multi-functional meetings, document decisions & follow-up on actions
Manage projects including tracking tasks, issues, system requirements, and... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
