DB Client Manager (Virtual- USA)

at Alight Solutions LLC in Chicago, Illinois, United States

Job Description

Alight is Looking for a Defined Benefit Client Manager

Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Your Impact as a Defined Benefit Client Manager

The DB Client Manager (DB CM) has overall accountability for day-to-day operational performance for their aligned client(s). The DBCM manages the operations teams to deliver quality administrative services, partnering with other support areas such as technology, customer care, etc. The DB CM will be the main point of contact for the client on daily service delivery and supports their Senior Client Manager/Client Leader in delivering best in class solutions for their client(s).

Job Responsibilities

Utilize expert knowledge of DB to interpret complex client requirements

Address questions related to unique situations, participant inquires, client escalations and requirements

Drive stable and consistent delivery from Alight's internal and external partners, using data to influence standardization and process innovation

Manage ad hoc client projects such as spins, freezes and acquisitions

Validate iCAT results

Communicate and manage eCAT with client

Partner with Oversight & Excellence to 1) reduce total cost to serve by identifying opportunities to reduce demand , and drive efficiency and 2) improve delivery quality

Communicate regularly with day-to-day client contact on delivery and projects

Act as point of contact to other groups such as Customer Care and Shared Services for client specific items

Knowledge and Expertise

Effective communication and influencing skills on domain and technical matters, internally and externally

Proven analytical abilities and attention to detail when working with complex data

Solutions oriented and ability to report data to stakeholders

Expert knowledge of DB and Alight's (or equivalent) systems

Advanced management and organizational skills with ability to adapt to change

Education

Bachelor's degree (business context preferred) or equivalent work experience required

3+ years in DB and a variety of team experiences

3+ years of coaching and leveraging work through others

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity,... For full info follow application link.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an