at Rush University Medical Center in Chicago, Illinois, United States
Job Description
Job Description
Location: Chicago, IL
Hospital: RUSH University Medical Center
Department: Oak Park Multispecialty-Clinic
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM – 4:30:00 PM)
Summary:
Job Summary:
The Supervisor, Medical Assistant is responsible for the daily management and direct supervision of clinic staff. The Supervisor will have a combination of administrative and direct patient care responsibilities. The Supervisor assists the departmental and clinic leadership in providing frontline leadership during shifts. The Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional and competent team members in the most cost-effective manner. The Supervisor assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing. In addition, the Supervisor will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician. Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.
The Supervisor, Medical Assistant is responsible for the daily management and direct supervision of clinic staff. The Supervisor will have a combination of administrative and direct patient care responsibilities. The Supervisor assists the departmental and clinic leadership in providing frontline leadership during shifts. The Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional and competent team members in the most cost-effective manner. The Supervisor assumes responsibility for maintaining patient flow, the upkeep of exam and treatment rooms, and performing basic skills such as vital signs and point of care testing.In addition, the Supervisor will administer intramuscular injections, immunizations, small volume nebulizer treatment, and over-the-counter medications under the direction of a physician.Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.
Other information:
Required Job Qualifications:
- At least three years of clinical experience as a Medical Assistant required.
- Current Medical Assistant certification by AAMA, AMT, NCCT, NAHP, or NHA (includes principles and techniques of injections and medication administration)
- High school diploma/GED required.
- Current CPR certification
Preferred Job Qualifications:
- Graduate of an accredited Medical Assistant program
- Prior supervisory experience
- Phlebotomy experience
- Epic Ambulatory experience
Competencies:
- Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Excellent organizational skills
- Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect
- Proactively resolves conflict to improve team relationships in support of a healthy work environment
- Demonstrates accountability for own professional practice, including progress toward achievement of annual goals
- Provides leadership consistent with Rush Missions and Values
- Demonstrates loyalty and allegiance to the program by representing and supporting management policies
- Understands the strategic priorities of the organization and aligns goals and objectives to support their implementation.
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Required Job Qualifications:
+ Current Medical Assistant certification by AAMA, AMT, NCCT, or NHA (includes principles and techniques of injections and medication administration)
·High school diploma/GED required.
·Current CPR certification
+ At least three years of clinical experience as a Medical Assistant required.
Preferred Job Qualifications:
+ Graduate of an accredited Medical Assistant program
·Prior supervisory experience
·Phlebotomy experience
+ Epic Ambulatory experience
Physical Demands:
Competencies:
+ Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations
+ Excellent communication and interpersonal skills
·Excellent customer service skills
·Excellent organizational skills
·Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect
·Proactively resolves conflict to improve team relationships in support of a healthy work environment
·Demonstrates accountability for own professional practice, including progress toward achievement of annual goals
·Provides leadership consistent with Rush Missions and Values
·Demonstrates loyalty and allegiance to the program by representing and supporting management policies
+ Understands the strategic priorities of the organization and aligns goals and objectives to support their implementation.
Responsibilities:
Job Responsibilities:
- Participates in recruitment efforts with interviewing, and hiring direct reports.
- Provides training and mentorship to direct reports
- Tracks and monitors CMA quality outreach volumes and provides remediation training as needed
- Partners with clinic leadership to ensure direct reports work within CMA scope of practice
- Coordinates daily huddles with CMA Leads, ensuring coverage is assigned as needed
- Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and staff
- Demonstrates accountability for enforcing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
- Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to align staffing to clinical needs
- Creates staffing schedules with lead staff to ensure coverage is maintained to meet clinical care needs
- Manages team of direct reports and provides develop plans and discipline when needed. Responsible for annual reviews of staff
- Assists in conflict resolution through communication of concerns to management.
- Provides education to staff in the clinic.
- Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
- Performs procedures within CMA scope as defined by Rush University Medical Group
- Ensures compliance with accreditation and regulatory bodies within area of responsibility.
- Coordinates onboarding and off-boarding of clinic staff.
- Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.
- Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
- Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
- Prepares patient for exam based on reason for visit.
- Reviews appointment schedules and ensures all p
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