Field Service Supervisor, Heavy

at Altorfer Industries in Addison, Illinois, United States

Job Description

Field Service Supervisor, Heavy

Req No. 
2023-4722  

Category 
Management  

 Location  
US-IL-Addison  

Type 
Regular Full-Time  

Union or Non-Union 
Non-Union  

Division 
Heavy  

Company 
Altorfer Industries Inc.
Working Hours/Days

6:30 am - 3:30 pm Monday - Friday

Overview

Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to them. They must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job. 

Basic Duties

The Field Service Supervisor is responsible for all field service activity in his territory . Responsibilities include the following.
Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
Manage service, repair and reconditioning of machines and components in the field.
Manage field service customer communications
Manage the work order process from opening jobs through job invoicing
Develop quotes for complex jobs and quote approvals
Consistently enforce work rules and company policies
Effectively manage all Work In Progress (WIP)
Conduct semi-annual performance reviews for all direct reports
Ensure operations conform to industry and company performance metrics and benchmarks
Occasionally participate in sales calls with Sales Reps.
Perform all safety inspections on field vehicles and current employee safety programs.

Qualifications

5 years experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
Minimum of at least two years demonstrated previous management and/or leadership experience
Advanced user of all Microsoft Office products to include Excel
Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
Working knowledge of DSI dispatch system a plus
Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations
Exceptional communication, management, leadership and interpersonal skills
Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

Physical Requirements/Working Conditions

This position works in an office environment and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls, write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Must be required to wear appropriate safety equipment (IE- Safety glasses or side shields, safety boots, gloves) when needed. Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.