Summer Hospitality Internship Program

at Great Wolf Lodge in Gurnee, Illinois, United States

Job Description

Job Description

Pay: $18 per hour

The Great Wolf Summer Hospitality Internship is a 10-week program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real-life experience in the hospitality and entertainment industry. The program will include a job shadow week to provide exposure and learning of other disciplines across the brand. At the end of the program, participants will also complete a term project and present to the lodge leadership team. Upon successful completion of program, interns will be considered for future internships, full-time positions and/or Great Wolf's Management Development Program (MDP).

The 10-week program will include:
10-weeks in a frontline position in disciplines such as: Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage
1 job-shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplines
A meaningful project to execute and present to the lodge leadership team at the conclusion of the program
On-the job, self-paced and classroom style learning for your assigned discipline (no prior experience required!)
Opportunity to network with program participants within your lodge and across the company
Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen

What you will gain:
Gain real-life experience and on-the job training for key frontline positions
Experience creating, preparing and presenting to a leadership team
Exposure and visibility to the lodge leadership team and Management Development Program (recent college grads) leaders
Frequent feedback and coaching to support your growth and development throughout the program and beyond
Opportunity to work and learn from a diverse set of pack members and leaders
Training and development focused on your personal and professional development as well as key competencies in the hospitality and entertainment industry

Responsibilities:
Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.
Complete assigned project and present to lodge leadership team
Participates in a professional development series to develop both soft and technical skills
Maintains a work area that adheres to the highest standards of cleanliness, presentation and service
Enhances the guest experience through providing exceptional customer service
Adheres to daily operating and safety procedures
Regular, dependable attendance and punctuality

Required Qualifications:
High School diploma or equivalent
Current enrollment in an Associate's degree or Bachelor's degree program
Available to complete at minimum a 10-week program (May to August)
A cumulative 3.0 GPA minimum
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Excellent written and verbal communication skills
Ability to read, write, and interpret instructional documents such as reports and procedure manuals
Ability to work a flexible schedule based on department and store/company needs
Schedules will include working evenings, weekends and holidays
Must have unrestricted work authorization in the US
No housing or relocation will be provided

Preferred Qualifications:
Passion for service
Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business
Pursuing a Bachelor's degree in hospitality, business or a related field

Physical Qualifications:
This position involves regular walking, standing, hearing, and talking.
May involve stooping, kneeling, or crouching.
May involve close vision, color, vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse.
Ability to lift up to 30 pounds.

About Great Wolf
Join our Pack! Across North America, our Pack numbers in the thousands, and we are growing as we expand our paw print - adding new lodges each year. Driven by our purpose to Bring Joy to Families, Great Wolf Pack Members act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day. Great Wolf Lodge is a fun, safe and family oriented environment where Pack Members have opportunities to improve every day and grow along with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion,... For full info follow application link.