Pre-Sales Senior Principal/Director Technical Arch

at Salesforce in Chicago, Illinois, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Pre-Sales Senior Principal/Director Technical Architect plays a meaningful role in both presales and in implementation setting customers up for Success by prescriptively shaping, scoping and solutioning and then leading the technical execution of large and groundbreaking engagements at our most strategic customers, or at times, jumping in to support implementation teams on targeted technical challenges. This person serves as a trusted technical advisor to Salesforce customers, providing mentorship to Sales & Professional Services teams on Salesforce capabilities and level of effort for implementation, bringing commonalities across each customer's implementations, and ensuring the highest levels of customer happiness. They are Salesforce platform guides who are accountable for the oversight of our technical and solution architects, quantifying business value and aiding the Salesforce Services team to deliver the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist.

Partnered with an Account Partner (Services Salesperson), the Pre-Sales Senior Principal/Director Technical Architect leads both pre and post-sales activities, acting as the technical authority across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions. They are responsible for overseeing adoption and consumption of our technology, building and leading customer relationships, customer satisfaction, and service delivery, in concert with account leadership. This may include the following:
Deep understanding of Salesforce solutions and clouds (higher education or state& local solutions highly preferred)
Ability to scope Salesforce projects (and integration with ancillary technology stacks)
Pre-Sales solutioning of multiple Salesforce clouds in conjunction with the Solution Engineers
Bringing public sector expertise and perspective
Ability to drive better outcomes through extensive platform expertise
Create deep alignment with customer IT departments and partners
Ensure project operational compliance
Executive Relationship building
Responsibilities:
Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
Correctly scope projects (people, skills, timeframe) to deliver on clients' requirements
Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
Bring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the clouds being implemented
Provide oversight and governance for project architecture on large multi-cloud implementations
Jump in hands on to at-risk engagements to shore up solutions and help get projects back on track
Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
Align closely with Account and Services Sales team by leading pre-sales activities such as the development of... For full info follow application link.

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