at PREGIS INNOVATIVE PACKAGING LLC in Chicago, Illinois, United States
Job Description
IT Director - Customer Experience
Chicago, IL, USA
Req #2418
Thursday, April 25, 2024
We're Not Just in the Packaging Business-We're in the "Wow" Business
Pregis is Hiring!
Why Join Pregis?
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, is the company for you. Check out the to learn how sustainability and social responsibility is at the very core of our company DNA.
IT Director - Customer Experience
Summary Statement: The IT Director of Customer Experience collaborates with Marketing and Sales leaders and stakeholders to define and implement digital business transformation programs. The role is focused on identifying pragmatic business outcomes in support of establishing and refining a digital roadmap yielding high-value results. Related technology selection, project execution, and management of IT resources (internal and external team members, budgets, and vendors) are integral to the role. The role is ultimately accountable for ensuring that Pregis' CRM, CPQ, CMS, Mobile Applications, Data Analysis tools, and other applications supporting the core marketing and sales functions add value and fuel innovation and growth. The IT Director of Customer Experience is a technology steward that ensures appropriate value is harvested from key technology investments and will be a key member of the IT leadership team and will report to the Vice President and CIO.
Representative Duties:
Partner with marketing and sales stakeholders to develop strategic goals and objectives that drive measurable results
Translate business transformational needs (digital strategy, etc.) into executable projects while working closely with Business and IT Leaders
Build project plans, create and run portfolio management efforts, and work to become a trusted advisor to business stakeholders
Manage specific projects of the portfolio, oversee the quality of projects across the portfolio, and resolve project dependencies within the portfolio
Lead requirements gathering efforts based on digital transform needs and help translate requirements into technology based solutions
Recommend and implement improvements to existing applications policies and procedures and institutionalize modern "digital" practices
Support change management and training program to ensure application solutions are adopted and leveraged post implementation
Build effective relationships across the business with Business Process Owners and Leaders to deliver value added improvements
Requirements and Experience:
Bachelor's degree in business, engineering, computer science or related field
10-12 years of progressive and relevant IT leadership practice
Minimum of 7 years of leadership experience with ERP and sales enablement software
Significant exposure to key enterprise software platforms including ERP, CRM, Content Management, Mobile Application, and Data Analysis tools
Demonstrated program and project management skills, including large-scale technology deployments across multiple internal and external stakeholder groups
Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technology-related concepts to technical and nontechnical audiences
Strong analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
High level of personal integrity, as well as professional judgement, and the ability to show an appropriate level of maturity
Proven ability to make decisions without formal authority and the ability to meet schedules and/or resolve problems
Track record and experience in supporting the adoption of global processes and systems
Experience leading organizations through technology-driven transformational change
Effective problem solving skills and various requirements gathering techniques
Strong business acumen within manufacturing and operations functional areas
Ability to travel... For full info follow application link.
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements
