Customer Service Associate I

at Naperville Park District in Naperville, Illinois, United States

Job Description

Salary

Job Type

Start Date

$15.50/hr

Part time, year round

Immediate

Schedule: Tuesday, Thursday 12:00pm – 5:30pm & Saturday 12:00pm – 6:30pm

Perks

+ Free Fitness Center membership

+ Free Centennial Beach membership

+ Discounts at Springbrook & Naperbrook Golf Courses

+ Free or reduced rate on programs

+ Cellphone carrier discount

Overview:

Under the direct supervision of the Customer Service Manager, the Customer Service Associate I performs a variety of customer service functions relating to membership sales, activity registration, facility rentals, program communication and facility service-desk duties.

Essential Duties and Responsibilities:

+ Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.

+ Successfully operate multiple computer software packages simultaneously in order to assist customers.

+ Ensure confidential use of customer information, including credit card transactions and household account information.

+ Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.

+ Successfully balance receipts, reconcile transactions and prepare daily bank deposits.

+ Inform participants of waitlist availability, class cancellations or changes via phone and email.

+ Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.

+ Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers.

+ Comply with District financial policies. Communicate budgetary requests to supervisor.

+ Act as a resource agent for community by taking initiative to seek and share information.

+ Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.

+ Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner.

Other Duties and Responsibilities:

+ Respond to all customer comments and questions in a timely fashion.

+ Respond appropriately to safety and emergency situations.

+ Follow all necessary procedures to open and/or close facility spaces.

Knowledge, Skills, and Abilities:

+ Excellent telephone technique, etiquette and high volume handling skills.

+ Excellent written and verbal communication skills.

+ Ability to professionally attend to the needs of customers. Address complaints and resolve concerns as needed.

+ Handle confidential situations in a professional manner.

+ Strong command of the English language and proper grammar.

+ Ability to work with a diverse population and large spectrum of demographics.

+ Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers.

+ Acquire excellent knowledge of all internal departments.

+ Strong math aptitude- in reconciling daily work, preparing deposits, etc.

+ Attention to detail and accuracy.

+ Display initiative and independent thinking skills.

+ Experience with different types of tender, credit cards and other point of sale items beneficial.

+ Ability to multi-task and be an effective team member in a fast-paced environment.

Education and Experience:

+ Minimum one (1) year customer service experience preferred.

+ Must be 16 years of age or older.

Special Considerations:

+ Requires flexibility of work schedule to accommodate Park District facility hours, rentals, programs and events.

+ Must be available to work weekend rotations and some evenings.

+ Subject to inside environmental conditions.

+ Sustained posture in a seated or standing position for prolonged periods of time.

+ Continuous exposure to computer screens.

+ Occasionally lift, carry and move light weight objects (20 lbs.)

+ Ability to travel to and work at all Naperville Park District public facilities.